Start a

In stock items and store generated canellations

subscribe to feed

Shopaholic328 Westbrook, ME posts: 1

posted on February 08, 2010 at 07:59PM Inappropriate?

I am so frustrated with ordering online. I had ordered a backpack on the Kmart website last week, only to have it cancelled yesterday due to not in stock. I ordered a different backpack online yesterday, and once again it was cancelled today. I decided to go to the Sears website and see if they had either of those backpacks online, both were listed on the website but showed availability from Kmart. I called customer service and was told that although the items are listed on the website as in stock, they are not available in my region’s warehouse. I asked the CS Rep what area my region covers and was told she has no way of knowing. I asked for a phone number of the corporate office and she again told me she didn’t have that information either. I think this is a sure way of discouraging business. I have dealt with other companies that will put an order on hold and have the inventory sent from a region that is not in my area. If the item is region specific, then when placing an order there should be a prompt stating that the item is not available in the region rather than having to furnish all the credit card and shipping information.

No entries found

This topic has been locked.