discussions

guidelines

meet the moderators

Refine Display
Discussion Categories
appliances topics
Start a

LockedHorrible customer service

posted on November 24, 2009 at 01:34PM Inappropriate?

I made an appointment for repair on the 19th for Tuesday, the 24th.  I chose the prepay option and the money was taken immediately from my account on the 19th.  I confirmed that the repairs would be completed that day so I would have my refrigerator working. 

I called this morning, the 24th, and confirmed the appointment.  I was told someone would be there between 8-12 and would call me 30 minutes before.

I called back at 11:45 and was disconnected.

I called back and was told my appointment was for the 25th.  They were really sorry but that's when it was scheduled.  They took my money but can't keep the appointment.  I am infuriated that we wasted a day waiting, and need to waste another day.  Plus, they can't guarantee that they can fix it tomorrow.

Sears has horrible customer service.  After my appointment apparentely tomorrow I will not do business with them ever again.

replies: 5 latest post: November 28, 2009 at 08:07PM by AdamO
Displaying all 5 posts
posted on November 24, 2009 at 01:36PM
 

There's prepayment for repair service? Weird. My guess is this is to avoid the traditional "I'm not paying for the visit because it didn't last very long" trick that some people try to pull. I'd suggest sending a private message to SearsCares on this site. They're the Sears case escalation team, who have been very successful at helping resolve issues in a prompt manner.

posted on November 24, 2009 at 01:41PM
 

I spoke with them and their is nothing they can do either.  Very frustrating.  Needless to say, I will shout from the rooftops not to use this company again.

posted on November 24, 2009 at 01:51PM
 

Hi kdiehl916 - I'm sorry to hear about this situation and suggest you send an email (along with your contact information and your MySears community screenname - kdiehl916) to searscares@searshc.com. They may be able to assist you.

In the meantime, I'll send this discussion thread along to them so they can anticipate your note.

Thanks for joining the MySears community and I hope you'll let us know how this turns out for you!

posted on November 24, 2009 at 03:50PM
 

kdiehl916 was talking about the Service Smart Agreement, Blue.

posted on November 28, 2009 at 08:07PM
 

Did Service say they could "fix" the refrigerator in one visit?

Very often, the ordering of a repair "part" is necessary, with a follow-up appointment to install and evaluate the part's working being necessary.

LockedThis topic has been locked.