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LockedKitchen Remodeling

posted on June 20, 2009 at 05:16PM Inappropriate?

I was very disappointed in the way some concerns were handled. Because the job was not done right the first time in a Kitchen Remodel I was the one that was inconvenienced and had to deal with the lost time at work and the stresss and aggravation. When I spend about $7500 on kitchen work not counting the additional $2,000  in appliances I expect that some one will care enough to contact me when there has been a problem to see if it was resolved and if I was happy. Not only was there no followup but also no compensation for the time lost from work and getting upset by the problem. I work in the car business and if we have caused a customer inconvenience our dealership does something to apologize and show we care about the customer. Obviously Sears does not. I would be happy to give anyone who is interested details before they have work done.  

 

 

replies: 3 latest post: June 22, 2009 at 10:29AM by SearsCares
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posted on June 20, 2009 at 06:59PM
 
I would suggest you contact SearsCares on this forum by private message. They're senior customer support representatives who can help resolve issues, and have helped quite a few people here reach satisfactory resolutions.
posted on June 20, 2009 at 07:54PM
 
Andrea21- Welcome to MySears. I am going to send this post on to SearsCares. BlueCrew is right, they are here to help with folks that have had issues with appliance service. Check back on this thread in a couple of days-I am sure they will reach out to you to see what they can do.
posted on June 22, 2009 at 10:29AM
 

Dear Andrea21,

We are sorry to hear that you have not received the service that is expected of Sears. My name is David and I work for the Sears Cares Team. We would like to speak to you regarding your experience. You can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (Andrea21) so we can reference you case.

 Thank you,

 David V.

Senior Case Manager

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