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LockedMaster protection agreement

posted on May 13, 2009 at 10:55PM Inappropriate?

I have a Question. I purchased a He5t (47791) Kenmore Elite F.L Washer from Sears Contractor Sales last week, and now my question is about sears master protection agreement.Can this now be purchased? and How?  thanks  Todd A  

replies: 16 latest post: August 17, 2009 at 06:27PM by BlueCrewGuyInMA
Displaying all 16 posts
posted on May 13, 2009 at 11:58PM
 

I'm unsure of the process for Sears Commercial, but I do know that in our stores you may add on the Master Protection Agreement within 30 days of the purchase at the same price. However, if it is added at a later date (Let's say 3 months from now), the cost of the MPA might rise slightly.

I would get in contact with Sears Parts and Repair at 1-800-469-4663 and ask them about adding a MPA onto your product.

 

Hope this helps.

Joshua

Unit 2031, Fond du Lac WI

posted on May 14, 2009 at 02:07PM
 

Call the Sears contractors back and have them try to add it first. It might be easier for you. And good choice on the protection, it's a good idea to have the coverage 

posted on May 14, 2009 at 11:48PM
 
I agree. Call Sears Contractor Sales. They'll be the best people to answer that question, as their business is relatively independent of the rest of regular Sears.
posted on May 15, 2009 at 04:40PM
 
In response to takk1956's post from May 13 2009 10:55PM
Call 800-827-6655 and they will take care of you.
posted on May 15, 2009 at 05:02PM
 

call the store the contract sales office is in contact the appliance dpt. ,they will gladly help you with that purchase !

posted on May 17, 2009 at 09:34AM
 
In response to AzureIntelect2031's post from May 13 2009 11:58PM

Please confirm the 30 day window, is it not 15 days from date of purchase?

thanks

posted on May 17, 2009 at 01:55PM
 
Listen very carefully and document who you spoke with at Sears the story from their "reps" changes depending on the rep. Sears has no consistency!
posted on May 17, 2009 at 11:13PM
 
In response to nicetry's post from May 17 2009 09:34AM

purchased 5/1/09 received delivery on the 5/5/09

posted on May 17, 2009 at 11:19PM
 
In response to nicetry's post from May 17 2009 09:34AM

It's 2 weeks through regular stores. I don't know if it's different for the contractor stores.

posted on May 18, 2009 at 12:47PM
 

ok thanks 2 weeks is what I thought for corporate stores thx

posted on May 22, 2009 at 09:44PM
 
In response to nicetry's post from May 17 2009 09:34AM
nicetry said…

Please confirm the 30 day window, is it not 15 days from date of purchase?

thanks

It might vary from location to location. I work at a FLS store and we always do 30 days after purchase. Might depend on the store manager.

posted on May 22, 2009 at 10:10PM
 
In response to AzureIntelect2031's post from May 22 2009 09:44PM

Every meeting I've gone to or read notes on said 2 weeks.  Maybe it is different for FLS and Grands/Essentials, as I know BlueCrewGuy works in Essentials and I work in a Grand, but I'm pretty sure the protection agreement toolkit even says two weeks.

posted on May 24, 2009 at 08:24PM
 

you are correct 2 weeks

posted on May 25, 2009 at 07:29PM
 

yes, two weeks is correct.  The customer must call 1-800-469-4663 to be transfered to the warranty dept.  The store cannot "legally" add on the warranty after 14 days.  Even a re-ring in the store can be traced and penalized!

posted on August 17, 2009 at 01:47PM
 

What exactly does the protection agreement do?

posted on August 17, 2009 at 06:27PM
 
In response to kimc2's post from August 17 2009 01:47PM

That is a good question! I have a detailed analysis of exactly what it does (as it relates to appliances) on my blog: randywanat.blogspot.com. You can also find lots of information about the protection agreements at sears.com (scroll to the bottom, at the right there is a link for protection agreements).

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