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LockedNO PRICE MATCH

posted on November 15, 2009 at 02:54PM Inappropriate?

I went to the store to buy a matching dryer for my washer that I bought at sears. I have the LG steam washer with the round door. When I went to the store they were having a "sale" because LG came up with the new steam washer and dryer with the square door. I know that there's a different models, but 2 days early I was at Home Depot and saw an offer for the new one for around $900 so I figure that the old model will be less. The prices they gave me at Sears didn't make any sense so a made a trip back to Home Depot to check. They didn't have the old model to match my LG round door but they offer me the new one for $1071,60 with shipping, tax and installation. So I went back to Sears to check the same model and get the price match plus the 10 percent of. For my surprise the difference was $500 for the exactly the same model. They refused to price match because they did not believe me even thought I had the print out from Home Depot. After purchasing my dryer at Home Depot I went to the store to show them my invoice and ask for the store manager to please give me a call. 4 month later still waiting for the call. So be aware of Sears and do your homework before you buy and don't trust any of the store advertisement. Hope this will help somebody.

Claudia Olveira

replies: 7 latest post: December 01, 2009 at 07:23AM by Gumpo
Displaying all 7 posts
posted on November 15, 2009 at 03:38PM
 

I too have had problems from time to time in getting a pricematch, namely in the hoops required to get the pricematch, but I've always gotten it (sometimes it's taken a few hours).  When you called the district manager or the store manager's boss, what did he say?

posted on November 16, 2009 at 12:26AM
 

Perhaps the difference between a "warehouse" sales store and a conventional retail store was mentioned...

I like to occasionally visit Home Despot, wearing a hard-hat, to reinforce this difference to folks.

posted on November 18, 2009 at 06:32AM
 

As a customer, seeking a price match, what, exactly, is the difference?

posted on November 18, 2009 at 07:05AM
 

Sears uses a website Krillion.com that has current selling prices for many stores around the country, but not all. If the price at a particular store of an appliance you are looking for is not shown there, Sears has no "proof". Many local stores, however know what prices are possible at other stores and will match or beat them. But buying at Sears has for the most part, been the best place  for me.

posted on November 25, 2009 at 09:52PM
 

Sears Price Match Plus policy: http://www.sears.com/shc/s/nb_10153_12605_NB_CSpricematch

If you experience that a Sears store does not abide by this, email "searscares".

posted on November 26, 2009 at 12:11AM
 
In response to Veronica3877's post from November 15 2009 02:54PM
Veronica3877 said…

 

I went to the store to buy a matching dryer for my washer that I bought at sears. I have the LG steam washer with the round door. When I went to the store they were having a "sale" because LG came up with the new steam washer and dryer with the square door. I know that there's a different models, but 2 days early I was at Home Depot and saw an offer for the new one for around $900 so I figure that the old model will be less. The prices they gave me at Sears didn't make any sense so a made a trip back to Home Depot to check. They didn't have the old model to match my LG round door but they offer me the new one for $1071,60 with shipping, tax and installation. So I went back to Sears to check the same model and get the price match plus the 10 percent of. For my surprise the difference was $500 for the exactly the same model. They refused to price match because they did not believe me even thought I had the print out from Home Depot. After purchasing my dryer at Home Depot I went to the store to show them my invoice and ask for the store manager to please give me a call. 4 month later still waiting for the call. So be aware of Sears and do your homework before you buy and don't trust any of the store advertisement. Hope this will help somebody.

Claudia Olveira

 

Was the attempted price match on the exact same model number? Or was the model number from the competitor slightly different?

posted on December 01, 2009 at 07:23AM
 
In response to rcb126's post from November 26 2009 12:11AM
rcb126 said…
Veronica3877 said…

 

I went to the store to buy a matching dryer for my washer that I bought at sears. I have the LG steam washer with the round door. When I went to the store they were having a "sale" because LG came up with the new steam washer and dryer with the square door. I know that there's a different models, but 2 days early I was at Home Depot and saw an offer for the new one for around $900 so I figure that the old model will be less. The prices they gave me at Sears didn't make any sense so a made a trip back to Home Depot to check. They didn't have the old model to match my LG round door but they offer me the new one for $1071,60 with shipping, tax and installation. So I went back to Sears to check the same model and get the price match plus the 10 percent of. For my surprise the difference was $500 for the exactly the same model. They refused to price match because they did not believe me even thought I had the print out from Home Depot. After purchasing my dryer at Home Depot I went to the store to show them my invoice and ask for the store manager to please give me a call. 4 month later still waiting for the call. So be aware of Sears and do your homework before you buy and don't trust any of the store advertisement. Hope this will help somebody.

Claudia Olveira

 

Was the attempted price match on the exact same model number? Or was the model number from the competitor slightly different?

Why would that matter?

Sears price match policy pretty clearly states that it only has to be the same manufacturer with the same features to get the price match - only in home electronics does the model number have to match exactly.

I've never had a problem matching anyone's price in my experience at Sears, nor have i had any problems with Sears matching a price for me.

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