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LockedNo Haul-Away Delivery Charge

posted on November 19, 2009 at 03:49PM Inappropriate?

Sears charged me $65 for the delivery + haul away of a fridge next week but I feel I overpaid since I don't have any old fridge to be hauled away. Should Sears have given me a lower delivery charge? If not, can I ask the delivery person to haul away a car door that's in my garage?

replies: 9 latest post: November 25, 2009 at 08:07PM by a62dave
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posted on November 19, 2009 at 04:03PM
 

Hi rswl-GIve the 1-800-4-MY-HOME customer service folks a call.  You should not be charged for haul away if there is nothing to haul away! I think the haul away charge is usually $10, but another member can probably confirm that, better than I can.

Let us know how you like your new fridge, once it is installed!

posted on November 19, 2009 at 04:09PM
 

You only paid for delivery, not haul away. Delivery is $65 on weekdays, $75 on weekends. Haul away is an additional separate $10 charge. You paid exactly what you were supposed to.

posted on November 19, 2009 at 04:30PM
 

I feel better now. Thank you both for the information.

posted on November 19, 2009 at 04:31PM
 

Prolly a free haul-away. Just go complain to store about how bad your expierence was and get the manager to remove delivery fee.

posted on November 22, 2009 at 09:43AM
 

I cant believe Sears still charges for del and haul away anymore.  HD and Lowes both went to really free delivery and haul away.  And you can get that WITH 0% offers...EVEN ON BLACK FRIDAY ITEMS...unlike Sears.

posted on November 22, 2009 at 11:37AM
 
In response to Bodyguard's post from November 22 2009 09:43AM

HD and Lowe's are doing that to try to dig into Sears' dominant market share. When they hit a threshold that they're happy with for monthly business, they'll resume rebates, because eliminating the rebate process reduces profits. It's a calculated short-term loss designed to lead to long-term gains.

posted on November 22, 2009 at 12:37PM
 

If your appliance was more than $399.00, you should be filing for a rebate on the delivery fee.

If it was, you can use your purchase date to download the proper form at sears.com/rebate.

posted on November 22, 2009 at 12:51PM
 

Yeah, they copying sears trying to beat them, theyre just raising their prices elsewhere to make up the difference. Some one is paying for it, and it could be you. I would shop at sears where you know where the rebate is coming from.

posted on November 25, 2009 at 08:07PM
 

FYI: Best Buy charges $70 for delivery, at least in the Phoenix area.

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