Rebate Scam?

Hi Sheara-

Sorry to hear about the hard time you are having with that rebate

I bet things work out for you with the mail in or on the site.  If not, please don't hesitate to send an email to the customer service team on this site-SearsCares.  Here is their address.  searscares@searshc.com    

Thanks for letting us know about this experience. We're looking into it for you and will get back to you with the answer.

 

Most of the people with rebate problems were from November, when there was an IT issue that screwed up the redemption process. It took a few months to recover, but everything is fine now. Online is the faster, easier, and goof-proofier way to redeem your rebate.

Anyone else who's had problems with rebates most likely didn't follow the instructions. I know that many people mail the forms to the store, leave out the rebate receipt, etc., and get upset when they don't get their rebate. That's why online is better. If you make a mistake, it tells you right away and won't let you continue until you fix it. It processes faster, and you can track its progress.

I just received a big Sears rebate today on 3 appliances we bought in March. I believe I sent them in by mail. Good Luck!

Oh, I forgot to mention that I've done rebates myself online as well as by snail mail, and have always gotten my money within the timeframe given on the rebate form.

If you tried to fill out your rebate within the first 24-48 hours, your store information may not have made it into the rebate center's information yet.

After these first two days, fill it out online, wait 3-5 days for processing, and wait for your check to come in the mail.

the refund is a rebate and should have been thoroughly explained to you at your purchase. Like any rebate you have to complete the peperwork, online is usually qickest, save you info, most cases turnaround is much quicker the postal mail.

 Dear sheara:

 My name is Brian and I work for Sears Cares. I am sorry you've been having problems with the rebate process. I would like to look into this for you and see what the current status of the rebate is. Please send me an email to searscares@searshc.com.  I will need the phone number the refrigerator was purchased under and a contact number (if different from the phone number the purchase was made under) and I would be happy to research this and call you back. Thank you for your patience and I apologize for your frustration. I hope we can get this resolved for you as soon as possible and I look forward to hearing from you soon.

 Thank you,

 Brian J.

Senior Case Manager

Sears Cares

I just sent an email to the address above.  I've spent the last 4 months trying to get a rebate for a Samsung TV that I purchased at Sears.  I've never had a problem in the past getting rebates from any other company.  Everything was done correctly and on time and the Rebate Center even acknowledges that - but 4 months later and still no rebate.  Good luck.

I too got shorted on my rebate. Was suppose to get in gift card. I used online and they said it was issued and sent. Never got it. Good luck getting it resolved. The "mail lost it" made Sears more money..... kdhiii

Gee, I haven't had a problem with Sears rebates.  I was even offered a mastercard gift card, check, or sears gift card. If I took the gift card, I got and extra 10% back, so that is what I did.  And it was for a refridgerator's installation.  It is still in process (I haven't checked recently where it stands), but I have allways gotten their rebates in about the same amount of time everyone else takes.

In my four years in sales, I have never had a customer NOT get their rebate IF they did it correctly.

I did have one sweet little old lady mail the rebate to me at the store. Another used script, instead of printing, on the envelope, and her mail destined for Minnesota (MN) went instead to New Mexico (NM). Not my fault, not Sears' fault... The consumer does bear some responsibility.

The easiest way is online at sears.com/rebates or www.mysearsrebate.com - both take you to the same site.

Have you tried calling the rebate center to have the first gift card cancelled and a new one issued?

Try online again, if not able, then contact the rep from SearsCares that sent you a message below about this and he will help you.

Try online again, if not able, then contact the rep from SearsCares that sent you a message below about this and he will help you.

i tried to submit info for a $75 rebate on a washer and dryer i purchased and kept getting a message that they couldn't find my sale. this was after the 24-48 hrs. i tried calling the phone number they gave me and was told it was not a working number, so i am back to square one.

Did you register as a new user yet? Often this is the cause of confusion. If you've never used the online rebate system before, it needs you to register first, so it has a name and address on file.

My advice, not that it really matters to anyone....PATIENCE!!!

Hi, i just wanted to say that around christmas they had a changeover of reabate centers so they have gotten backed up.. but i have never had a customer to not get there rebate. If u have anymore problems you should go back in the store that u bought it from and get them to help u with getting it back..  good luck

I really find all the responses from employees stating that I must have done something incorrectly infuriating, especially since there is never any PHONE NUMBER given so that I can speak to a live person about the issues I am having on offer # H080021.

I did make my purchase in late Nov. 2008, so perhaps I was part of the computer glitch that was "fixed."  However, it is now July 2009 and I am still waiting--so "patience" is NOT the issue.  My claim was denied twice, for no good reason.  The only information I was given was that it didn't "match" any available offers, which is clearly not the case.  After the second denial I sent an angry website through the rebate website (since that was the only option I was given), and then magically my claim was approved (within 24 hours).  However, I still have not recieved my rebate, and the site claims it was mailed on "01/01/0001," which is obviously incorrect.

I am so frustrated with this entire process, and the attitiude employees seem to have on here--just telling people to wait, to go back to the store (I made my purchase online), to send YET ANOTHER email, etc.  When you write that you have "never" had a customer not get their rebate, that does NOT help those of us who have not gotten our rebates--it just makes us more angry and underscores the attitude we've been experiencing.  It seems that Sears does not care and is purposely trying to rip off consumers by not paying the promised rebates.

What Sears needs is an 800 # specifically for these issues so they can be resolved once and for all.  This was a HORRIBLE experience (over $75!!??) that will stick with me.  I had planned to purchase all new appliances from Sears in a few years, but because of their horrible service in this area I will be using a different retailer.

I have provided my phone number in two emails to the rebate center, and am still waiting for a phone call from an actual person.