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LockedSears water heater power vent

posted on August 19, 2009 at 01:58PM Inappropriate?

Oh, sadness. Our 4 year old Sears power vent Energy Star Economizer 6 (how many descriptive terms do we need to describe a water heater?) has quit on me. Had the Sears maintenancy guy take a look, and he said it was the control panel. We cannot afford another $800-1000 to replace this water heater. Have been given an estimate that comes to around $700 to repair it. I really, really don't think 4 years is an adequate lifespan for a Kenmore product. :( My parents have some old generic gas water heater that's lasted them 15+ years. No, we didn't purchase the extended warranty, because we thought it'd last longer, and then we'd purchase the "on-demand" system. Suggestions, anyone? Sears was not sympathetic to us when we spoke with them about this.

 

replies: 8 latest post: August 21, 2009 at 07:29PM by worldweary2
Displaying all 8 posts
posted on August 19, 2009 at 02:15PM
 

Are you sure it's not under warranty? Last year I bought a cheap Whirlpool electric water heater and it came with a 6 year warranty on the tank and parts. Check the paperwork--I just looked on Sears.com and all the water heaters with 6 after the name have a 6 year warranty.

posted on August 19, 2009 at 02:21PM
 

i'll recheck it -- thanks. :)

posted on August 19, 2009 at 02:23PM
 

the receipt says two year. :(

posted on August 19, 2009 at 02:49PM
 
In response to kellyfursure's post from August 19 2009 02:23PM
kellyfursure said…

the receipt says two year. :(
Strange...all the water heaters on Sears.com that have 6 in the name have 6 year warranties. The ones with 9 have 9 years and the ones with 12 have 12 years. What is this control panel exactly? Is it gas or electric?

 

posted on August 19, 2009 at 05:16PM
 

Please look in the owners manual for the proper warranty.

posted on August 20, 2009 at 12:22PM
 

If you call 1-877-800-5804 and provide the agent with the model and serial number of the water heater they can tell you all about the warranty coverage, Kenmore Power Vent water heaters have been sold with various warranties over the years the only way 100% tell what type of warranty coverage the heater has is by the model number. The number is toll free and connects you directly to the Kenmore water heater experts

posted on August 21, 2009 at 03:30PM
 

 Kellyfursure,

 It is unfortuante that your water heater has stopped working. We understand the urgency in having this addressed and would like to assist you. My name is David and I work for the Sears Cares Team. We would appreciate the opportunity to speak to you regarding this service, if you can contact us at searscares@searshc.com. Please provide a contact phone number and the phone number the water heater was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include the screen name (Kellyfursure) in your email so we can reference to your case.

Thank you,

David V.

Senior Case Manager

posted on August 21, 2009 at 07:29PM
 

Only four years out of a water heater?

This lady better get more than a cold shoulder...

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