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LockedThoughts on appliance brands?

posted on July 14, 2009 at 01:20PM Inappropriate?

What comes to mind when I say the following brand names:

- GE / GE Profile

- Kenmore / Kenmore Elite

- LG

- Whirlpool

- Maytag

- Samsung

Customers and Blue Crew team -- I really need your help on this one!  Thanks!

--

Disclaimer:  I am an employee of Sears Holdings Corporation

Displaying posts 1 - 20 of 62 in total
posted on July 14, 2009 at 05:02PM
 

Ooooh! I like this topic. Here's my personal opinions of all those companies and a few more:

GE - Used to be great, but recently they seem to be focusing more on their nuclear reactors and jet engines than their home appliances - understandably so, there is a much higher profit margin to be had there. This focus shift has left them in a bit of a gray area, where i feel as though you can usually get better products from their competitors. That's not to say they don't have their high points - they have the most econimcal top load washer out there - a 4.1 cu. ft. HE unit for around $500. Ashame then, that it just doesn't feel as sturdy as the similar models from its competitors.

Kenmore - The fake appliance brand. They don't make anything themselves, but somehow they still manage to come up with some unique exclusive features and offer pretty much everything out there, for less than their competitors. Strange that you can look at a Kenmore item side by side with its Whirlpool or Frigidaire counterpart (whoever actually made the item) and somehow the Kenmore is less money, and usually tacks on one extra feature. No wonder its the number one appliance brand in america.

Whirlpool - My personal favorite brand. They make every kind of appliance out there, and most of them are manufacturered in the States. They've been around forever, and know what they're doing. I've always had lots of luck with Whirlpool and Whirlpool-Made appliances lasting a long time with little or no repair work, and all my friends, family, and most of my customers seem to agree. They don't offer a lot in terms of top-end appliances these days, only having a few Whirlpool Gold items, but they do own plenty of other brands in that market segment to make up for it. (Maytag, Jenn-Air, KitchenAid)

Maytag - They invented the modern washing machine a hundred years ago, and have survived because of their ability and expertise with them. They went on a downward spiral about a decade ago, with a lot of poor design choices that caused them too loose some customers. Then Whirlpool swooped in to pick them up and turn them around, and now they are a top company again - using mostly directly copied Whirlpool designs, but testing all their components to twice the standard as other manufacturers do. That means that you get basically the same thing as a Whirlpool, with a bit of a price premium, for what should last twice as long - but they don't back it up with a better warranty, unfortunately.

Jenn-Air - Probably the most prestigious American company Sears sells. They are all very elegently styled and feature full, and come with a price tag to match. If you can afford them, they are bound to last a long time and provide you with lots of luxorious features. (But, generally, you can find a lot of similar features with a slightly less stylish design from another company for a lot less.) Jenn-Air specializes in cooking and ventilation, but also makes refrigerators as well.

KitchenAid - Somewhere between Jenn-Air and Maytag, these appliances range from the middle to just shy of the very top end, offering generally more features than most companies, and slightly more thought out styling, without quite hitting the price point of Jenn-Air. Usually, KitchenAid is one of the most economical ways to get a well styled convection oven with just a few of the bells and whistles you want. (This brand is pretty exclusive to kitchen appliances, and make a line of small appliances to match their major appliances, a nice touch.)

Admiral / Roper / Ingles - Sort of like Kenmore, these are applianecs sold at large retailers as their own store exclusive brand. They are all made by Whirlpool, and sold only at Home Depot, Lowe's, and Best Buy respectively. Generally, they fall into the lower and mid range markets, making units appealing to those who are most budget conscious - they are essentially the same as a Whirlpool, except usually sold for a bit less. Being made by Whirlpool, all these are solid choices for someone who is shopping at the respective store and wants to save a few bucks over the Whirlpool.

Amana - This seems to be Whirlpool's answer to stores who are not large enough to get their own exclusive brand name. Amana, like the brands above, is manufactured by Whirlpool with the budget conscious in mind. Stores that have their own brand often don't floor these items, as they are in basically the same market - but you'll find them in most mom and pop stores, making a nice line of similar to whirlpool products for a bit less, most of the time. Amana is usually marketed a lot like Kenmore - they show off that they are either giving you more features for the price, or simply less money for an identical item. Again, being built by Whirlpool i feel as though these are good choices. A lot of times you can get a slightly more elegant Amana for a better price than a less eye appealing Whirlpool item, if that's the case - go for it!

Frigidaire - Another of the longest standing American appliance companies, they are now owned by Electrolux of Sweden. Still mostly made state side (or in canada and mexico) they got famous on their fridges, and now make everything out there - some of their freestanding ranges stick out in my mind of having some really cool features. While i usually direct people to Whirlpool brands for most items, i do love the features Frigidaire puts into its freestanding ranges - particularly that oval fifth burner for gas stoves. Good build quality and very reasonable prices make them a solid buy.

Electrolux - Oooh, Shiny! Great machines, but with a price tag that most people will run away from at top speed. They have a few exclusive features that are very cool, and undoubedtly make some of the most stylish appliances i have ever seen, but since they set the prices of their products for retailers, there's no reason to shop around for a sale, because there wont be one - and chances are, you can catch a competitors similar product for less.

Tappan / Estate / Brown / Galaxy / Hotpoint - A bunch of brands i didn't feel like talking about seperately, because even thought they are owned by different companies, they all are basically the same thing - the cheapest products out there. They are also the main brands for apartment sized appliances. Not necessarily poorly built or a bad brand in general, they just market themselves in a position for people who dont need extra features or want to spend as little as possible.

LG - Life's Good! I forget what other company merged to form LG, but i do know the G originally stood for Goldstar, a company with a pretty long history of making appliances. Now backed by the South Korean government, they've been able to aggresively develop and market lots of products in a fairly short amount of time. They have some really cool features, and are usually styled very nicely, and with a pretty reasonable price. The only problem is they need to import everything from Korea, so repairs can sometimes take forever simply waiting for a part. I think their appliances are super sleek and i like them for that, but being such a large conglomerate scares me a bit - I prefer companies that specialize on a certain type of product, personally.

Samsung - Similar to LG, Samsung is another Korean Government backed conglomerate, having also recently gotten into selling appliances stateside. Usually they have very nice styling, but price wise they are usually priced similarly to Kenmore products. Considering my only exposure to Samsung has been through their electronics - all of which broke in a hurry, even their high end products, i'm not very inclined to buy from them. (And, they have the same problem as LG as far as part shortages.)

Bosch - A great mid to high-end German company. Yes, they make Spark Plugs. They've also been making appliances for quite a while, and tend to have very unique designs that both look and function well, albeit a bit different than you may be used to. Bosch is the only company Sears carries that backs up their claim of better engineering with a 2 year warranty, instead of the 1 everyone else offers. A lot of people seem to think that Bosch are pricey - while they do offer some very high end and equally high priced appliances,  they are competitively priced against other appliances that match the bells and whistles they have. They often compete more with Kenmore Elite, Maytag, and Jenn-Air, and it shows in the features they tend to have standard.

I could blabble about appliance brands all day, it seems!

posted on August 03, 2009 at 09:34PM
 

I am not sure if I just had bad luck or what, but I have had horrible experiences with Jennaire appliances. I bought a jennaire range and refrigerator in 1999, the range was repaired at least a dozen times before I finally got rid of it and bought a kenmore elite 2 years ago.  The problem with it seemed to be a design flaw, the range had the controls on the back, and if you used a fairly large pot on a rear burner (particularly a pot that was emitting steam) the clock unit would fail (I hope that is the right terminology, the repairman called it a clock, but it was not just a clock it was actually the brains of the range) This happened 3 times while under manufacturer's warranty and at least 9 times under a Maytag extended warranty. I called Jennaire and tried to discuss the issue with them because it seemed there should be some way to insulate the parts to keep them from failing due to heat, but they were not interested. Maytag warranty service sent me a nasty letter telling me that they were cancelling my support contract because I had 'abused the range' I phoned them and asked how I had abused the range and they said that the technician told them that I refused to use small pots on the rear burners as he had instructed me to do,  thus I was causing the range to fail (slightly bizarre since one of the two large burners was on the rear of the range). anyway a call from my attorney got them to abandon their efforts to cancel my support agreement.  The refrigerator, also a Jennaire has had the same part replaced at least 8 times, I think it was called an ADC? Anyway each time it happened I had to toss out a whole fridge full of food. No technician was ever able to tell me why the same part would fail repeatedly.. fortunately next week that fridge will be out of here (the part is failing again, I can tell in advance now lol)

posted on August 12, 2009 at 02:46PM
 
In response to Gumpo's post from July 14 2009 05:02PM
Gumpo said…

LG - Life's Good! I forget what other company merged to form LG, but i do know the G originally stood for Goldstar, a company with a pretty long history of making appliances. Now backed by the South Korean government, they've been able to aggresively develop and market lots of products in a fairly short amount of time. They have some really cool features, and are usually styled very nicely, and with a pretty reasonable price. The only problem is they need to import everything from Korea, so repairs can sometimes take forever simply waiting for a part. I think their appliances are super sleek and i like them for that, but being such a large conglomerate scares me a bit - I prefer companies that specialize on a certain type of product, personally.


I could blabble about appliance brands all day, it seems!


The L in LG stands for Lucky, a company that started in the mid 50s in Korea to manufacture transistors for portable radios.  They later merged with Goldstar to form Lucky Goldstar or LG.  When they introduced their major appliance line in the US, they changed the monicker to Life's Good.

I agree with everything else you said, Gumpo.  I think that's a fair assessment.

posted on August 12, 2009 at 04:52PM
 
In response to jxu's post from July 14 2009 01:20PM

I love my Kenmore appliances.. also their repair people are friendly & knowlegdable

posted on April 12, 2010 at 05:47PM
 
In response to jxu's post from July 14 2009 01:20PM
The only personal experience I have had is with GE, Whirlpool, and Maytag GE wins hands down. My dad believed that appliance should last at least 20 years- I don't expect that, but I have never had any problems with my GE appliances. Maytag was a huge disappointment, because I expected a Maytag washer to last longer than it did (7 years) and with lots of service calls. Whirlpool was a complete mistake- a dishwasher didn't even last 2 yrs before it became too expensive to fix anymore! I have heard only good things about Kenmore and LG and would consider them in the future. rs
posted on April 12, 2010 at 06:08PM
 

I've owned mostly Whirlpool & Kenmore appliances and have never had an issue with any of them.  The only GE I've owned was just awful from the day we moved in and flooded our kitchen a few years later (dishwasher leaked) causing a lot of damage.  So obviously I'm a Kenmore/Whirlpool gal :)

posted on April 13, 2010 at 05:54AM
 
In response to Gumpo's post from July 14 2009 05:02PM
Gumpo said…

  I forget what other company merged to form LG,

Lucky Goldstar, a merger between an industrial chemical company (Lak-Hui, pronounced "Lucky") and an consumer electronics company, Goldstar.

posted on April 13, 2010 at 08:00AM
 

I own nothing but whirlpool and Kenmore and never had a problem out of any of them.I've owned one GE washer and it quit with in 2 yrs,so I went back to whirlpool.

posted on April 14, 2010 at 09:38AM
 

Disclaimer - I wouldn't buy anything from Sears and even if I would, I prefer a brand that actually reflects the manufacturer's name.

GE has let me down on my refer recently.  Less than 5 years old and everything started freezing.  Was able to fix it myself for less than $150 with the help of this forum.

http://applianceguru.com/

I have a Maytag Neptune washer and gas dryer I bought used for $500 about 5 years ago.  They have been workhorses and I love both.  The washer is now acting up and with the help of my appliance guru, I'm working on fixing it.

If/when I have to buy another appliance, it won't be at Sears and it will likely be either a Whirlpool or Maytag brand.  But I will comparison shop for quite a while and do my research utilizing consumer reports as well as my appliance guru.

posted on April 14, 2010 at 10:20AM
 

To clarify a couple of items from an earlier post:

Samsung has been making appliances since 1974, and is a global leader in appliance manufacturing, including laundry, refrigerators, ranges, microwaves and dishwashers. Parts are available domestically through several major distributors, including Sears.

- Ms. Samsung

posted on April 21, 2010 at 05:07PM
 

At least in refrigerator reliability, Roper rated highest, Kenmore was very high and GE was about the least reliable.  Had a cusotmer who had 3 kenmores- 1 was 30 years old.

 

posted on April 22, 2010 at 08:10AM
 
In response to elcheapo4me's post from April 21 2010 05:07PM

Hi elcheapo4me,

There are lots of organizations out there that publish ratings. Which one are you quoting? Just curious :)

- Ms. Samsung

posted on April 26, 2010 at 03:34PM
 

About the Kenmore 'brand' ask the correct questions and you can find the actual manufacturer of a given appliance.

About GE. It's correct that they no longer manufacture the vast majority of their products. Two years ago I was in the market for a new refrigerator and along one isle was a GE French door bottom freezer model and 4 down a Samsung that was idential inside. The salesman freely told me that thye GE was made by Samsung and the Samsung was $300 cheaper.

Bye-the-way The Samsung is the finest refridgerator/freezer I've ever owned. With 2 condensors the freezer how pricisely at zero F. and the fridge section can hold precise temperatues of between 40F top shelf and 37 bottom shelf.

posted on June 06, 2010 at 09:18AM
 

Bought a Maytag French door bottom freezer refrigerator 7 months ago, what I thought was my dream refrigerator and it was not cheap...what a horrible experience.  The food freezes in the fridge! I am not a novice at refrigerator operations, but am made to feel I am stupid!  You can't put food near the edge of the shelf? God forbid you stock it full!!!!! The shelves should have an edge on them that prevents the food from going too far.  Who rearranges food every time you go into the fridge?  I bet the people who are telling me to do this don't! I have lost lots of grocery money throwing food in the trash....a sin!  Don't buy it. I love Sears and will hope they will do the right thing, as they usually do, and replace this for me with a Kenmore.

posted on June 06, 2010 at 10:23AM
 

my professional thoughts:

ge = junk   its like a moron designs their appliances

kenmore = good quality at a cheaper price than manufacturer name brands

lg = decent appliances but too new to say they are built to last

whirlpool = my personal favorite brand thats made quality stuff for a long time

mayytag =same as whirlpool now and i own a new maytag washer

samsung = i dont like them,but they look good..well see if they stand the test of time

posted on June 08, 2010 at 10:22PM
 

My husband installed a Sharp over-the-stove microwave when we moved in our house 9 years ago, but we started having trouble with the digitals showing all the time, until we broke down and replaced it over 2 years ago with a Whirlpool one that I just love! Guess I'd have to say that Whirlpool is my favorite of all the appliance brands. Kenmore has done well for us, too. We've been told by sales people that Kenmore is the BEST of whichever appliance manufacturer Sears chooses for each one, not sold under any other name.

posted on June 09, 2010 at 12:28AM
 
In response to jxu's post from July 14 2009 01:20PM

I have the top Samsung French door rif. Love it! LG Cherry red top of the line washer dryer on pedestals LOVE them! LG stove once again love it! Samsung top of the line stainless steel dishwasher not so sure about it plastic piece that holds door shut broke 2 weeeks after I bought it! PLASTIC FOR GOODNESS SAKE!!!!!! 3 new 40 inch HD tv's. Best Buy loves me to death! 10,000 dollars later of course.

posted on June 10, 2010 at 01:08PM
 

I was reading consumer reports june 2010

they had an article about the reliability of dishwashers

Whirlpool, Kenmore, Bosch had the least amount of service calls  

 

posted on June 10, 2010 at 06:36PM
 

Is anyone as confused as I conserning the appliances that were eligible for rebates and vs. those that are recommended in consumer reports?  How does one choose?  What about the issue with front loading washers having mold problems?

posted on June 10, 2010 at 07:02PM
 

What are you confused about?  There are really no issues with mold if you take proper care of your machine. 

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