I saw the Peticure advertised on TV a couple of times and decided to check out their website. I ordered the Peticure Elite and received it 6 weeks later. I put it together and charged it per the instructions. Then it came to try it out. I turned the dial, which has settings from 0 to 10, and it only worked on number 10. It was way too fast to even try on my dog. I had my husband double check that I had put together correctly and it was. I emailed the company and the response I got was to call the toll free number. I called and they didn't offer any troubleshooting adivce, just to send it back and they would replace it. I opted to just send it back for a refund. I sent it back and called a week later to see if it had been received and when to expect a refund, I was very rudely informed that they had no way of knowing if it had been received and I would get my refund in somewhere from 30-90 days. In short, crappy product, with an even crappier customer service dept.