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Mattress shipping rip of

 
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JosephMartinez Brooksville, FL posts: 1
posted on November 18, 2009 at 04:27PM Inappropriate? Quote Reply

I was looking at
http://www.sears.com/shc/s/p_10153_12605_08266008000P?vName=For+the+Home&cName=Mattresses&sName=Mattresses#

When I tried to order it it was charging me $65 for delivery, I did not order. Then I was checking my e-mail and received an e-mail from pay pal advertising's that if I click on the ad I'll get free shipping from sears and get 8% back from Bing which I'm a member. When I follow thru the steps saying free shipping for items over $99 you get free shipping. I got to the same exact mattress thinking I'm gonna get free shipping plus 8% back in Bing, I tried to add the mattress to my cart to buy it and it would not let me, it said this item is not available for shipping in my area. What a freaking rip of. Sears SUCKS!

 Community Manager (MySears)
posted on November 18, 2009 at 04:59PM
 

Hi JosephMartinez, thanks for joining MySears! We are glad you are here and I can understand your frustration with this situation. Please send an email to searscares@searshc.com (include your MySears.com screen name in your email) and they'll be happy to see if they can resolve this for you. I've also sent this along to SearsCares so they are expecting your note. 

I do hope to see you again in our community and would love it if you would let us know how this turns out for you.

Thanks!

Erin

2009 Chairman's Circle
posted on November 18, 2009 at 09:04PM
 

I think there may have been some sort of misunderstanding.

The free shipping from using a store associate to order from store to web for a Customer is on "mailable" items.

I don't think a mattress qualifies as a mailable item.

The free shipping offer you're mentioning is probably for mailable items only, too.

2009 Chairman's Circle
posted on November 18, 2009 at 09:08PM
 
In response to JosephMartinez's post from November 18 2009 04:27PM

The conditions for the free shipping state that it is for mailable/UPS shippable items under a certain weight, and that certain classes of products are exempt, such as tractors, major appliances, and mattresses. Anything for which home delivery is available at the store, it is delivered via the same system and with the same charges on sears.com.

posted on February 03, 2010 at 12:55PM
 

they also mean free shipping such as Rebates (home delivery), that is how you get the free delivery, and just because the item is not available, doe not mean that sears...sucks?? it means you should look for the sister model which most likely wil say something in these mean "Sealy Posterpedic Cason Bay II" the "II" indicates sister model and normally its just one digit off in the sears item number such as 61034 to 62034, a little more research and things stop sucking, and they start blowing...your mind away!!!

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