Bed & Bath Discussions

Hi JosephMartinez, thanks for joining MySears! We are glad you are here and I can understand your frustration with this situation. Please send an email to searscares@searshc.com (include your MySears.com screen name in your email) and they'll be happy to see if they can resolve this for you. I've also sent this along to SearsCares so they are expecting your note. 

I do hope to see you again in our community and would love it if you would let us know how this turns out for you.

Thanks!

Erin

I think there may have been some sort of misunderstanding.

The free shipping from using a store associate to order from store to web for a Customer is on "mailable" items.

I don't think a mattress qualifies as a mailable item.

The free shipping offer you're mentioning is probably for mailable items only, too.

The conditions for the free shipping state that it is for mailable/UPS shippable items under a certain weight, and that certain classes of products are exempt, such as tractors, major appliances, and mattresses. Anything for which home delivery is available at the store, it is delivered via the same system and with the same charges on sears.com.

they also mean free shipping such as Rebates (home delivery), that is how you get the free delivery, and just because the item is not available, doe not mean that sears...sucks?? it means you should look for the sister model which most likely wil say something in these mean "Sealy Posterpedic Cason Bay II" the "II" indicates sister model and normally its just one digit off in the sears item number such as 61034 to 62034, a little more research and things stop sucking, and they start blowing...your mind away!!!