Rating Summary
Budget Rental Car Reviews
We are infrequent-renters so don't have lots of experience w/rental companies. My biggest complaint is, at the airport, once you get out to the vehicle, there's nobody to report problems w/the car's condition (late eve. flight arr. after 10pm). We immediately noticed scratches near the license plate/bumper, and photographed them; I didn't want to go back INTO airport to deal with them again! Driving off the airport property, the car was terribly out of balance (wheel shaking, etc.). Our motel was 12 miles away. I phoned the airport tele # to leave msg w/MgrOnDuty (now about midnight). Nobody...
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contract and charged us a $1.00 a mile for our rental from the Ogden Airport to the Spokane,
Washington Airport, which was over 750 miles. We are having to Appeal to the Corporate Budget Rental Office and they have yet to do anything to modify the Bad Relations created
by this Franchise Owner and his offices in Ogden, Utah and at the Boise, Idaho Airport Office.
I recently rented cars through Budget at three stops (islands) during our Hawaiian vacation. I rate my satisfaction as Oahu=Good, Kauai=Poor, Maui=Excellent. The Kauai airport location was craming Suburu Impreza'a down your throat whereas the Maui airport rental office does not carry that automobile (I know why). We were expecting a Ford Focus at the three stops but got a Vibe-Impreza- Focus. I know there is not brand guarantee but the quality should be equivilant. Believe it was not.
Nothing bad happend but I did refuse two Imprezas before I accepted the third one offered to me. This was my first...
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