Rating Summary
“not a good experience in buying an SX 10”
- tech savvy
Canon - SX10 or SX20 —
On Nov. 16, 2009 I purchased a display model camera--the Canon SX 10--at your Garden City, N.Y. store for $244.93 plus tax [clearance price]. It was the last one available. The batteries in the camera were dead so I could not test it. When I got home and inserted new batteries, a message appeared on the LCD screen----"LENS ERROR". The camera did not function. I called Canon customer service and was told the camera could be repaired under the warranty but only if it had not been abused or dropped while it was on display. I had no intention of having it repaired even at no cost so soon after I bought it. Furthermore, Canon would probably charge since the camera was obviously damaged while on display.
I plan to be back in the Garden City store on Monday, Nov.23rd, to return the camera. I feel this was a waste of my time since it could have been avoided if the camera was tested by your personnel prior to a sale. Certainly live batteries should at least be available to test the product. It certainly is not good customer service to sell defective products.
I still would like to purchase the Canon SX10 at the clearance price if it is available anywhere in your inventory.and can be shipped to either the Garden City, N.Y. store or even better the New Hyde Park, N.Y. [Lake Success Shopping Center] store. Thank you.
Irving Leshkowitz
ilesh270@aol.com
NOTE: The reviewer indicated that they are a client of Canon - SX10 or SX20.
Posted on Nov 18, 2009
