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LockedSears Electronics Service Plans

posted on August 11, 2009 at 04:53PM Inappropriate?

I am a Sears employee, but I have never purchased or used a Sears electronics service plan.  I have several service plans for appliances (Washer, Dryer, and Grill) which I have been happy with. 

Have any of you purchased an Electronics service plan?  How have you liked it?

replies: 11 latest post: December 15, 2009 at 09:32PM by BlueCrewGuyInMA
Displaying all 11 posts
posted on August 11, 2009 at 05:19PM
 

I have a protection agreement on my television. I had an annual preventive maintenance check done, and it's fascinating to see how they test the television for any kind of defects or damage. I also have one on my DVD recorder, though I'd use that more for repairs than for check-ups (it's a hassle to disconnect electronics to bring them to the shop). Knowing how much a television costs to fix (or, in most cases, replace), a protection agreement is a great way to find out if there's anything wrong before it goes kaput, and get it taken care of. And, in my area, power surges are very common, so lots of merchandise gets ruined as a result. While I use a surge protector, it's still nice to have the back-up just in case. :)

As a sidenote, I've seen and heard of lots of people getting nicer televisions than what was originally purchased to replace PA-covered sets that couldn't be fixed. Another way we take care of our customers!

posted on August 13, 2009 at 12:17PM
 

I have protection agreements on both my tv and my moms tv. Also on the family DVD player. My family is like poison to electronics so I have to get agreements for them because it will be broken in 6 months time.

I also got an agreement on my tv because I am a gamer and I log in a lot of hours on my tv.

posted on October 22, 2009 at 09:22PM
 
In response to SHC-NateW's post from August 11 2009 04:53PM

The Brand Central ASM at my store has PA's on all H.E. items and gets the annual P.M.

posted on October 22, 2009 at 10:57PM
 

Because of american home shield is over taking extendid warranty on major appliance I don't buy them when you really read them they are only 1/3 as good as they say they are and a hassle to get what you need when you need to use them.

posted on October 26, 2009 at 09:18AM
 

We alwauys get the protection agreements on all our electronics - I thought we are crazy to do it until our TV went down - what a blessing we had it...

posted on November 10, 2009 at 06:04AM
 
In response to SHC-Martina's post from October 26 2009 09:18AM
SHC-Martina said…

We alwauys get the protection agreements on all our electronics - I thought we are crazy to do it until our TV went down - what a blessing we had it...

Let me be the dissenting voice, and let me repost an earlier post from another thread.

Read Consumer Reports and find the most reliable brands to buy to begin with (and while you're reading Consumer Reports, read their article saying buying extended warranties is a bad idea to begin with).  Once you've got the (reliable) brand you want to buy, next get a credit card (Mastercard or Visa) that doubles your warranty for free (the vast, vast majority do already - for free!).  Once  you've got a good, reliable brand and a warranty-doubling credit card, you're all done!

Warranties are a HUGE profit center for those selling them.  The vast, vast majority of people never have a claim (or never have a claim honored).  Don't spend extra $$$ for a warranty you will, most likely, never need.

posted on November 10, 2009 at 11:02AM
 

You can DIY a lot of stuff.

However, anything with "electronics" in it, generally is parts intensive to fix.

The machine doesn't CARE if you have an Engineering degree or a grand wizard of repair, because the cost of the PARTS is what will getcha!

posted on December 12, 2009 at 01:15PM
 

I was going to buy a master protection plan but there was a glitch during the online purchase.  I even called the web help people before finalizing the purchase.  They said I could get the master protection plan at the store since there was web site trouble.  I sure could get it at the store for what was nearly a 250% increase in the price with a 40% reduction in the number of years.

Do you think I am steamed?

posted on December 13, 2009 at 05:26PM
 
In response to dscorn's post from December 13 2009 05:18PM

yes this is true its kind of like casino gambling  the advantage goes to the house but at the same time the house shouldnt take extra advantage.

posted on December 15, 2009 at 07:39PM
 

We have purchased our last tv from Sears 6 yrs ago Monday. Had the 5yr warranty. When the tv went out in 2007 called for service. The next time service was to be in our area was in a week. The week went by and service showed up. He looked at tv and said he had to order parts. The next week came and went. Finally another week and was fixed. That is a long time to go without your tv.  3 weeks  Now it's acting up again and no warranty. Went to local merchant and purchased another tv and they matched Sears sale price, With local warranty. No waiting for weeks for service.

posted on December 15, 2009 at 09:32PM
 
In response to gmabngo's post from December 15 2009 07:39PM

That "local warranty" will still require ordering parts. So, you're maybe shaving a couple of days off of a repair should you need one. *shrug*

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