Television Repair- They don't ever care...they hang up the phone...they don't help.

Rude customer service , not being helpful, they don't care. Think twice before purchasing again in Sears....

Maybe the phone system is no good?

People calling the store, hang up more alot.

HI Brookie-Welcome to MySears!  I am sorry to hear you were unable to finish your call when looking for TV repair.  I hope you do try again-I know Sears will want to schedule an appointment to get your TV fixed.  How old is your TV?  Did you purchase it through Sears?

Are you calling 800 4MY HOME or another number?

That's my question... are you calling the store or 1-800-4MY HOME?

If you're calling the store... for one thing, they can't schedule any kind of repair on anything, frankly... for another, the phone systems are questionable at best.

Call the 1-800 number before you completely condemn the store.  I've scheduled repairs/maintaintence on my stuff very easily using that number.

The few times I've had people call and ask about that kind of thing at my store, I've simply told them to call the 1-800 number to set it up, instead.

Hello. Let me transfer you to the office. No. I should transfer them to the MOD. No. Not available. Transfer to another number. I'll be with you shortly Mam. Ope. Nevermind. The phone system dropped the call. Or, they got tired of waiting and hung up. Let's see what you've got. A pay... ment. OK.

To schedule a repair, do not call the Sears store, call the Repair people, or simply go to http://services.sears.com/, click "Television" from the drop-down box, et, voila!

http://services.sears.com/shs/products/televisions?service=repair

I had signed up for the protection plan on my Samsung 50" Plasma. I made my first call for a cleaning and calibration. They scheduled a time and day. They called the night before to confirm (which is good b/c I was taking a personal day from work due to no Saturday's available "in my area"). They called the day of the appointment to cancel. They told me the tech was sick. I asked if this could be added to someone else's calls. They told me "no, I would have to reschedule". Needless to say I was upset. I told them they would need to schedule a Saturday as I would not use up another personal day for them. They told me no can do. I told them to cancel the plan and refund my $464.19. Poor service-not accomodating!! 

I purchased a Zeinith 42" Plasma on January 29.  By Wednesday, February 3rd it was broken.  The screen has a large 3" black vertical bar from top to bottom about 2/3 in from the left, and a large 3"-4" horizontal bar across the bottom with "snow" in the left corner.  Also the whole screen will go blank/black after about 20 seconds.  I did purchase the extended warranty, so naturally I called customer service.  Since the TV was so new, they told me to bring it back to the store in the box and swap it.  Well trash pick up was the previous day, so I did not have the box.  Regardless of that, the store told me that the TV I purchased was the only one they had and that they would not be restocking it, but I was welcome to select another tv and PAY THE DIFFERENCE!!!  So I called tech support back, they schedualed a repair for today (2/10/10) but called the day before (after the automated confirmation for the service) to cancel/reschedule for the following week due to the tech having to go to a funeral.  At this point I have had a broken tv longer than I had a working tv.  What I want to know is since the store does not carry this model anymore, why can't I just bring my tv in and pick up the next best thing at no cost?  I am at NO FAULT for the defective tv, why should I have to pay even more for a tv that works since I bought the warranty?  It's been almost 2 weeks and I feel Sears is jerking me around, tech support is taking WAY too long, and the store... well not at all helpful.

Hi EvylCyn!  I am sorry to hear about all of these troubles you have had with your new TV.  Did you speak to the manager at your local store?  I think s/he would like to hear what has happened to see if there is anything they can do to help.

Brookie, did you try calling the store?

Yes, I did- I talked to the store owner.  He said I would have to pay an outrageous "restocking" fee and that I could pick out another tv of the same type - like the panasonic 42" plasma, but I would have to pay the difference.

Oh and one more thing- I specifically bought the tv from Sears over Walmart, because I'd rather support them.  Maybe I should have gone to Walmart instead...

I would think the store manager in this particular case would take care of it.

Try sears cares? They may be able to move that  store manager. Im betting that Ms JulieK will suggest that next and give you the required guideance.

It's sad to hear that.  I should advise to try again, probably you won't get the same rude representative.  Give 'em a second chance.

  How about you pick out a lower priced TV and they give you the difference in cash or store credit ?

Well, here's what happened.  I talked to the store owners daughter, who was the MOD, I brought the tv in and she ordered a new one.  I did not have to pay a restock fee or a difference in price.   Now, I don't have to wait for the tech to show up next week only the new tv.  yay!  I'm still upset that my tv only worked for 4 days and it has taken soooooo long to be resolved.  That, and I missed the super bowl since I didn't have a tv :(

Thanks for letting us know how things worked out, EvylCyn.  I am glad they were able to take care of you!

i bought a pool table with pool balls and pool 4 pool sticks, i paid $2100 for everything. 6 months later the side boards on the pool table became very loose, i called sears and asked if i could trade what was new side boards and get another set. i was told that there was no record of my purchase. i drove to the store with my receipt and warranty and they still insisted that i did not buy it at sears maybe somewhere else because their computer could not locate the sale. i asked for the manager and he never came after waiting for 40mins. i contacted sears headquater explained that i have a receipt from sears.  it took about 2 months for sears to figure out what happened. THE END RESULT WAS I TOOK EVERYTHING BACK AND GOT A REFUND. if you buy from sears keep your receipts while your purchase is still under warranty.