Craftsman 26&#34 208cc* Dual-Stage Snow Thrower w/ EZ Steer
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Craftsman 26&#34 208cc* Dual-Stage Snow Thrower w/ EZ Steer Reviews


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Rating Summary | 78% of reviewers recommend (47 out of 64)

craftsman 26" 2 stage snow thrower topics
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Extended Service

posted on January 09, 2010 at 12:31PM Inappropriate? Quote Reply

Does anyone else find this useless? I called now two seasons in a row and it has been an highly frustrating process. They don't make appointments during the season and they completely failed to record another appointment i made -- forcing me to sit in the house all day like a craftsman tool. I have to say, it was not enjoyable. THis is coming from someone who LOVED craftsman and sears for years. 

replies: 7 latest post: March 30, 2011 at 11:28AM by shortb240
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posted on January 09, 2010 at 04:45PM
 

They need a policy of reimbursing wages when a customer takes off and they dont keep the service call apointment.

It would solve a lot of no shows.....

posted on January 09, 2010 at 04:57PM
 

Are you trying to get a repair done or preventive maintenance? A repair should be no problem to get scheduled, but a PM in snow season may be a problem.

posted on January 09, 2010 at 05:05PM
 

Trying to get an air conditioner repaired, during the heatwave season, also has its challenges (from personal experience).

Preventative Maintenance during the off-season would be the way to go with Lawn and Garden equipment.

posted on January 09, 2010 at 05:08PM
 

on season off season any season

appointments are appointments  Whats that little notice in the dr. office?  charge for cancelled appointment or no show. 

posted on March 30, 2011 at 10:13AM
 

Agree appointment not kept = escalated complaint and BBB complaint and demand for refund

posted on March 30, 2011 at 10:51AM
 

Whilst I agree with the comment from shortb240 I thought inactive threads were locked down after... how many days?

Additionally if 'Sears' operated a recognised 'Quality Assurance' scheme and things like that happened some of the 'high priced help' would be missing their afternoon golf games as they tried to explain to the hierarchy what had gone wrong!! Just my take on affairs.

posted on March 30, 2011 at 11:28AM
 

oops, guess I missed that this thread was that old. Regardless of the age of the thread the complaints I've read about service when needed have me rethinking the 200$ I spent on the service contract.

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Craftsman 26" 2 Stage Snow Thrower discussions

displaying 5 of 5 discussions
Sticky sticky topic Locked locked topic New Posts new posts
Topic Author Views Replies Latest Post
Added Headlight 		jonny2guns4u 140 23
Jan 23
RyeBrye »
Extended Service 		excraftsfan 41 7
Mar 30
shortb240 »
Snow Blower Dimensions 		Solorag 6 0
August 20, 2010
Solorag »
Light on this snow blower 		ssman15320 16 1
July 18, 2010
madgolfer »
Lights 		vpbdakotaboy 12 0
December 31, 2009
vpbdakotaboy »
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