“Very disappointed and upset”
I bought this machine 2 days prior to NJ's 4th major snow fall. The snow fall was heavy (wet) and over a foot high. I was quite excited to see how this machine would rip through the snow. The machine started no issue. As I engaged the auger, it did not work. At first I thought I was doing something wrong, so I re-read the instructions. Everything I did was correct. After 20 min of looking around to see if something was jammed, I decided to check the auger drive belt. Thus I discovered the problem..the belt had fallen off. OK, so I put the belt back on, and started it up again. I engaged the auger and it spun for 20sec when the belt fell off AGAIN!!!! I DID THIS 2 MORE TIMES!!!!! As I looked a little closer to why this was happening, the engine drive wheel and the auger drive wheel were not centered, therefore the belt, when engaged, spun at a slight angle, hence causing the belt to fall off every time it was put on. Bad design. I thought Craftsman was really good quality and design....I guess that went down the gutter. I ended up shoveling for 2.5 hours. I will be returning this machine. Thanks Sears and Craftsman....good job :-((((((