Rating Summary
“Refusal to honor clearly stated warranty - BAD FAITH”
- Mr. Fix it
- Pros
- It worked for a while!
- Cons
- Breach of warranty, Poor customer service, Frequent prolonged problems, Very poor customer service experience, Poor and uninformed sales staff attitude
Craftsman 3/4 hp model # 139.53990D —
GARAGE DOOR OPENER MODEL # 139.53990D: SEARS REFUSES TO HONOR WARRANTY
I have spent $,5000.00 at my local SEARS store in MUNCY PA and I will never go back again after this experience.
I purchased the garaged door opener captioned above on 11/14/05. I have constantly had problems with it. The light does not go out, it will not work well in temperatures under 20 degrees and this week the remotes will not work at all -even after replacing the batteries.
In review of my warranty, it clearly states the following: "From the 91st daty until five years (which is where my purchase is), Sears will furnish replacement parts for any defective parts free of charge. Labor not included. I figured the problem must be in the receiver logic board part # 41AC175. i took the entire motor unit down to the MUNCY PA SEARS store to the RETURN desk and walked in with the warranty, motor unit and receipt in my hands. I spoke with four clerks and manager forcing me to tell my store at least three times. Instead of any one of them trying to help me, they were too busy trying to force me into having a technician come to my house for $90.00 to tell me what I already know. You would have swore the warranty was written in a foreign language judging the way the clerks and management avoided reading or even being familiar with it. My 76 year old mother in law with osteo arthritis lives with me and she can't get in or out of the garage without the assistance of the opener and it would likely break her back if she tried to open it without the opener. I explained all of this to MELINDA at the MUNCY PA SEARS location and she could have cared less - she was still trying to force the technician on me. The warranty doesn't state I have to purchase their technician services that I don't need but it does state they will replace the defective parts. When Melinda realized I was not going to pay for the techinician to come to my house in a week or two to tell me what I already knew, she tossed some sort of refrigerator magnet to me told me to call them to get the problem resolved. She clearly was not going help. THANKS FOR NOTHING MELINDA!
Last night I made a final appeal to SEARS to stand behind their products instead of hidiing behind excuses. I have not had the courtesy of a response yet. In summary, after spending $5,000.00 they want to screw me for a $200.00 opener. Unless they make good on this warranty claim which is clearly within the scope of the warranty, I will never buy another item from SEARS again. It is no wonder they are loosing market share with such POOR CUSTOMER SERVICES. They really should be ashamed.
Last edited on Dec 12, 2010
