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Craftsman 6.25 Torque 22 in. Deck Rear...
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Adam4380's Review
Craftsman 6.25 Torque 22 in. Deck Rear Bag Front Propelled Lawn Mower with High Wheels Reviews
www.sears.com
| 58% of reviewers recommend
(31 out of 53)
Rating Summary
sears-feed
Chicago, IL
“Worst Purchase/Cust Svc Experience in my life”
Craftsman 6.25 Torque 22 in. Deck Rear Bag Front Propelled Lawn Mower with High Wheels —
Bought at Sears 9/06. Worked great, no problems until it stopped running 7/08 (after only 2 Buffalo, NY summers of use.. which is about 10 months total). Still under 2yr manuf warranty. After about 90mins of phone calls, was told to take the broken mower to a non-existant repair center in downtown Buffalo, which closed down years ago, but Sears apparently had not updated their system. After 2 hours of driving to and from this closed down facility, and another hour of phone calls/sitting on hold, finally told to take back to the store I bought it from (which was another hour of driving with a dirty broken mower bouncing around in the back of my fiancee's brand new vehicle). 2 weeks later I got the mower back, and it is still not working. the engine runs at about half power, and stalls as soon as you hit any uncut grass, and takes about 5 pulls to restart. called back into sears "customer service", lady told me couldnt help me, xfered me to "rebate center", they said they couldnt help me, AND couldnt xfer me to correct dept, so I had to call back in and sit on hold again for another 35 min. After abour 2 more hours of phone calls, being hung up on a couple times, and being xferred to incorrect divisions of the company, I called the store manager where I bought it, demanding a replacement mower because of the amount of time/frustration I went through and the repair centers failure to repair a mower that was still under warranty. She told me she did not have the authority, and that only the repair center could grant permission for a replacement. Finally got through to the repair center after another hour of phone calls, put through to the manager of the facility, and he told me only the store could grant permission for a replacement. I called the store manager back, and instructed her to call the manager of the repair center, so they could converse and figure out where the breakdown of command/policy confusion happenned and why they were pointing the finger at eachother. I told them to call me back when they decided who was going to tell me i can have a new lawnmower that works.Craftsman 6.25 Torque 22 in. Deck Rear Bag Front Propelled Lawn Mower with High Wheels
is not recommended
by Adam4380
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