Craftsman Garden Tractor 917.28874

Craftsman Garden Tractor 917.28874 Reviews


3.57 of 5 view all 7 reviews
Rating Summary | 57% of reviewers recommend (4 out of 7)

“tractor is great if only I could get parts only had a few month”

I AM
mowing the lawn
Pros
Comfort

Craftsman Garden Tractor 917.28874 — 

Sears Craftsman Tractor 917.288220  it is a 2008 riding mower  Model 4500 and it runs great and does a good job. The only problem is getting tune up parts Sears can not find a record of my tractor or any parts for it from spark plug to tune up kit they can't even tell me what filters it requires. It has a Briggs & Stratton 20 HP motor and they do not offer that size motor this year.  I bought the extended warranty when I bought it and I am concerned if they will be able to get parts if it breaks down.

Craftsman Garden Tractor 917.28874

is not recommended by donnelson
Posted on Apr 06, 2009
Comments about donnelson’s Review

Displaying all 4 comments

dancote wrote on Aug 7, 2009 at 6:23PM

 
In response to HolyCow99's comment from May 27, 2009 at 8:53AM:

I have to say that I've had excellent response from Sears service.

Getting an appointment has been fast, the service personnel have been (mostly) prompt and if they didn't have a part immediately available on the truck, they had it delivered quickly.

I've had similarly good experience with searspartsdirect.com

Dan (A satisfied customer)

HolyCow99 wrote on May 27, 2009 at 8:53AM

 

Getting parts may be the least of the problem with Sears. Getting repair service is an ordeal. The company likes to schedule a repair but cancels the day of the appointment. Or the serviceman arrives and does not have the part(s) needed. I wish we had bought our tractor somewhere else.

SearsCares wrote on Apr 7, 2009 at 12:47PM

 

Dear Donnelson:

I am very sorry to hear about your unsatisfactory experience with Sears’ service. My name is Brian and I work for Sears. First, I want to assure you that should you encounter any problems with your mower, our service teams will have replacement parts available. At your convenience, I would like to talk with you more in detail about this experience. Please contact me at searscares@searshc.com so that we can look for a solution that would more suitably meet this and any future needs.


Thank you,

Brian J.
Senior Case Manager

donnelson wrote on Apr 6, 2009 at 10:47PM

 

I can't believe they don't have parts for this model

 "Want a 28874 Garden Tractor but cannot find a dealer anywhere!"
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