Rating Summary
“There couldn't possibly be a more frustrating experience!”
- a busy person
Customer Care Center —
I just purchased a 50" Plasma TV today, after returning to work I had a couple of questions that I wanted to ask my salesperson. I called the local number on the business card he gave me, I was connected to an automated answering system that asked what department I wanted to reach. I said Televisions. I was placed on hold while the call was connected. A very polite young man answered the phone stating that he was at the customer care center and again asked me where I wanted to direct my call, I said again that I wanted to talk to the salesperson that just sold me a TV. I was placed on hold while the call was transfered. I woman answered the phone, I asked for Joe, she's never heard of him. I just bought a TV from him I say. She says no one here by that name! I don't understand, she asks me where I am calling from, I say South Dakota, she says well this is Sears in San Diego. Nevermind, I hang up and try again, going through all of the automated system, taling to another nice young man who again wants to know who I want to talk to and puts me on hold to transfer the call again. Once more I am transfered and the phone rings and rings and rings and rings (get the picture) and then I get an answering machine! I hang up and call again! Finally I get through to my local salesperson get the answer to my question. This is absolutely the most frustraiting system I have ever come across. By the time I was finished I was ready to cancel the sale. Automated phone systems I understand but....can I please talk to the person I ask for in the store that I made my purchase in the city that I live!!!!! Sears you would have a lot less frustrated customers if you would just give the PERSON who used to answer your phones their job back!
