Delta Airlines Reviews

4.44 of 5 view all 9 reviews

Rating Summary | 78% of reviewers recommend (7 out of 9)

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Smartpuzzler St. Johns, FL

“Nice staff, but cheap seems to be the message conveyed.”

: business traveler
Pros: gadgets to watch TV on some planes, easy ticketing, Courteous friendly flight attendants, Delayed luggage did get to us, flight attendants polite, professional crew, pilots kept us informed, First piece of luggage free
Cons: meals less inadequate than most, narrow seats, delayed flights, beat up luggage

Delta Airlines —

So, I travel from Florida to Kansas City about 5 times a year for business. I try to stay with them at least long enough to gain a free ticket with miles. But, I do consistently see delays. The worst I ever had and most disappointing was a layover in Atlanta due to inclement weather from some other place that my flight was coming in from. They offered me nothing in return. I had to stay in Atlanta overnight and was totally on my own. No food voucher, no nothing...and it was very late at night (after 11pm). I was disappointed in the lack of concern for my happiness. Overall on my other flights, things usually go pretty well; hoewver, a few trips have had one hour or so delay (always in Atlanta). The other item I wish I could change, is the availability of their free tickets. They seem to have the 25,000 mile tickets gone quickly, with only the 50,000 tickets available if not reserved a few months in advance. I miss the better food they used to offer. I do, however, like that they are one of the few airlines that allow a free piece of luggage per person. But, I do also miss being able to check in at the curb for free. Now it costs $3. I never use it anymore. After reading my own review, I'm not sure why I ever fly Delta. Maybe I should change to another and see the difference...lol. I just view them as trying to save a buck and not very customer service oriented overall. But, they do have the occasional caring employee. The flight attendants are usually friendly. I have never had a problem with any of them. As far as leg room goes, I try to sit in the exit row if possible. Oh, I have to mention one thing, though. I always have to pack like my things are going to be thrown around. I have had several small items broken, like makeup, or brushes, etc.