DieHard International (with exchange) Reviews
www.sears.com
Rating Summary
“BAD BATTERY WORSE SERVICE”
- a car owner
DieHard International (with exchange) —
Will pay extra for quality, safety and convenience for family car. I was told that Diehard batteries were good, well then later told that now they're made in Mexico so they're not. My main concern is that my battery was less than 2 years old, car died while on my way to work. Called auto club and got a jump start, drove to Sears, waited 35 minutes in line as there was only 1 guy on working the counter at 2:45 P.M. When my turn comes he tells me that it will be at least 2 hours till they can even look at my car, told him it was just my battery and I was towed and car would not start again, he said it didn't matter. Called husband, he left work to come and remove the battery so that they can exchange it as it was still under warranty and the auto club guy said it had a dead cell and I should not drive it. Stood in line again for another 25 minutes, then we were told that we had to leave the battery for 3 hours for it to charge. Told him this was ridiculous that I did not have all this time in my hands, they would not loan us a battery and said this was their policy. Imagine, 5 hours just to exchange my **** battery!!! Called the auto club from the front of the store, they got there in 15 minutes with a new battery and I was on my way. My husband left the battery, which by the way has a dead cell, he put it in a spare truck which we hardly use, so won't know how long it will last again, by the time it dies again the warranty will probably be expired.
Will never, ever buy a battery from Sears again, horrible policy, horrible service. As of today I have left messages for store manager and emails to customer service and no one has answered either, it's been one week....very disappointed with customer service and ****** battery.
DieHard International (with exchange)
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