Dishwashers Discussions

Kenmore Elite 16982200 Need Rack

 
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razor11056 Denver, CO posts: 5
posted on September 30, 2009 at 12:20PM Inappropriate? Quote Reply

I have a Kenmore Elite model 16982200 and my top rack is messed up. It works fine but a few of the metal poles have broken and begun to rust.

I'm having a hard time finding anywhere to get a replacement rack.

 Moderator (MySears)
posted on September 30, 2009 at 12:29PM
 

Hi razor11056-Welcome to MySears!   Have you tried www.searspartsdirect.com?  If you are unable to find it there, the customer service reps on that site are quite responsive, and may have some advice on finding your rack. 

posted on September 30, 2009 at 12:33PM
 

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 Moderator (MySears)
posted on September 30, 2009 at 12:49PM
 

Their customer service is pretty great.  Please try and contact them and see if they can help.

posted on November 02, 2009 at 02:50PM
 

This is a on going problem with Kenmore / Whirlpool dishwasher racks.  They will  offer to sell you a replacment rack but the cost is almost the same as buying a new dishwasher.  If you don't go for that, they will sell you a repair kit which is a joke.  This is the second  time around for us with rusted racks and we even paid more for the second dishwasher which was  supposed to have racks that would not rust.  My suggestion for you would be junk your Kenmore dishwasher and never buy Sears or Whirlpool appliances again.

One other thing, put your head inside the dishwasher so you can see the inside edge below the door which normally is not visable and you may be shocked at the bacterial growth you may see there.

Former Customer.

posted on November 02, 2009 at 03:10PM
 

I have come to the same conclusions as well. Sears is a rip-off and they are gougers. Their products are terrible and over-priced. I'll never guy another sears appliance again, or pay to have any of their garbage serviced.

 

Former Customer 

2009 Chairman's Circle
posted on November 02, 2009 at 04:53PM
 

You are welcome to go through Sears PartsDirect for parts, or you can call Whirlpool regarding your dishwasher. The prices should be comparable.

While your situations are certainly frustrating, a few things ought to be kept in mind:

1: Nobody said dishwasher racks were cheap. They aren't, at around $100-$150 a piece. By way of comparison, a walk-behind lawnmower engine costs $300 by itself (as much as a new lawnmower). Parts cost a lot because they're essentially dead inventory. They're merchandise that usually won't get sold for quite a long time (sometimes years), and the company has to store it, which costs money. The larger/heavier a part is, the more it's going to cost. When you purchase a fully built product, the cost of the parts to make it are lower because that product is definitely going to be sold, and thus all the expense of maintaining inventory is not incurred. This is how the parts business has always been, and it's not likely to change until storage space becomes free.

2: Call any dishwasher manufacturer, or use their website, and check the prices of their racks. I think you'll find them comparably priced, for the reasons mentioned above.

3: Bacterial growth happens in EVERY dishwasher, regardless of brand. There is always some place that is not exposed directly to the jets, and will retain moisture. There is no dishwasher sold in any country by any manufacturer in which this does not happen. A dishwasher is not a magical machine. It uses water, and any appliance that uses water has the potential for bacterial growth. As such, it must be treated and maintained properly, including periodic cleanings (if you think having to clean something that cleans is silly, consider not cleaning your shower for as long as you haven't cleaned your dishwasher and let us know how it turns out).

4: To avoid rusting racks, select a dishwasher that has nylon racks. Nylon is far tougher than PVC, which is what cheaper dishwasher racks are coated with. Not knowing personally how old the Kenmore Elite dishwasher is that the original poster has, I can't say for sure if it has nylon racks or not, but almost the entire current Kenmore line-up, as well as most Whirlpool, Maytag, KitchenAid, Jenn-Air, Bosch, Frigidaire, LG, Samsung, Electrolux, and GE dishwashers have nylon-coated racks. It is becoming the industry standard.

5: Sears sells the exact same products everybody else does. Best Buy, Home Depot, Lowe's, Sears, HH Gregg, and the independents all sell basically the exact same products (though there are a few store-exclusive products here and there) and at similar prices. So, if Sears sells overpriced junk, then so does every single other retailer in America, and you are therefore going to buy overpriced junk one way or the other. Unless, of course, you're going to get a Miele or Asko or Smeg, brands Sears and most other retailers do not carry. 

5: Sears is not a manufacturer, any more than any other retailer is a manufacturer. Sears is a retailer. Sears sells merchandise, it does not make merchandise.

So, if Sears has the same products as everyone else, and if every other manufacturer charges about the same for a given part, and if Sears is just as unable to change the laws of physics and biology regarding water distribution and bacteria in dishwashers, how is Sears singled out as the bad guy?

I'm not saying frustration isn't justified, or that people can't say what you want (within reason), but it doesn't appear that what's being said is based on facts rather than frustration.

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