posted on
April 19, 2010 at 12:58AM
'Mattress-World' is nothing but an insane labyrinth of fraud, confusion, and theft.
If Sears REALLY valued their customers, they would stop selling mattresses that are ****. They would put their foot down and DEMAND, (from the manufactuers), mattresses that are exemplary, not shoddily-made.
Search for 'What's The Best Mattress', and read all about the BIG S mattresses Sealy, Sterns, Simmons, Serta, Spring Air et al. Read about people actually tearing their mattresses apart to see what's REALLY in there as far as foam-padding is concerned... nothing but PU Foam which sags in 20-minutes as everyone in the mattress industry well knows.
Read about the numerous letters to various State Attorney's General, and a movement to bring Class-Action law suits against all these companies for what is tantamount to outright THEFT; first, for selling a product that WILL NOT & CANNOT live up to its advertised claims; and, second, for refusing to honour the Warranties which are written to instill a seeming safety-net to the public, but in reality DEFRAUDS them and protects the manufacturing companies instead.
People are out thousands and thousands of dollars with NO recourse. Their backs are broken from sleeping on a mattress with a 1 1/2" sag that is not covered by the Warranty. How do you think they came up with the 1 1/2" RULE in the first place? They already KNOW that's the cut-off sinkage... that most mattresses won't sag past it. But, you see, to a 'sleeping person', sagging 1", 1 1/4", or 1 1/2" will kill your back.
Under-handed business tactics in the form of making comparison-shopping impossible, (because every mattress in every different store is re-named), adds fuel to the fire of the public's confusion.
Sears is complicit in both foisting this junk on their loyal customers, as well as engaging in such nasty business practices. So, Sears Salespeople and Customer Service Reps, take THAT to your CEO. Let him/her get on the ball and DO SOMETHING about this immoral, unethical, and downright unconsionable state of affairs.
Let Sears LEAD THE WAY to 'doing the right thing' simply because it's the right thing to do.