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LockedKenmore Elite smart wash quiet pack 4

posted on October 16, 2009 at 11:45PM Inappropriate?

This front load washing machine is supposed to be quiet. After 3 months of owning it, it started squeaking really bad.  Keep in mind there are only two of us so the workload is not very heavy.  We called Sears to get a repair man and the first one said he could not simulate the problem and the second one said that we had it overloaded with laundry.  We only had 4 bathtowels and 2 handtowels and he insited that it was too much.  He said "you are just going to have to change your lifestyle for the new machine"  Are you kidding me??  Then he said that we were using too much soap and that the soap companies say to use too much so they can sell more.  The directions on the machine told us to use whatever the soap directions say.  After he told us this he then said that these machines are only made to last 4 years.  They said they would have some out to fix it in about 2 weeks.  So I guess we will have to use the laundry mat to do laundry until then?!?!?!  what a load of garbage!!!!! We bought the Kenmore because they are supposed to be good appliances right?!?!?!

replies: 11 latest post: December 17, 2009 at 10:36PM by BlueCrewGuyInMA
Displaying all 11 posts
posted on October 17, 2009 at 07:35AM
 

Hi jyferguson-Welcome to MySears! I am sorry to hear of the trouble you are having with your washer.  How old is the machine, now?  Did they technician say what is wrong with it, at this point?

Sounds like the technician who came out gave you a bit of misinformation.  The Kenmore line of machines should last much longer than 4 years.  There are quite a few community members who may want to chime in on this, too, but they are certainly made to last. 

posted on October 17, 2009 at 07:56AM
 

Hi iyferguson sorry your experience has been less than extraordinary. In an effort to help could you please include the make, model, and date of purchase?

With that info we can be of better service to you!

posted on October 17, 2009 at 04:53PM
 

One other bit of information that would be helpful: what kind of detergent have you been using?

posted on October 19, 2009 at 06:58PM
 

I'm looking at buying one, why does the kind of detergent matter?

posted on October 19, 2009 at 11:16PM
 
In response to dawish's post from October 19 2009 06:58PM

If it's not HE detergent, the suds can cause damage that results in loud noises.

posted on December 15, 2009 at 11:19AM
 

I have F H error codes and F6 error codes on my Kenmore Elite Smartwash 4t.  It doesnt not want to sycle through any wash.  Any suggestions

posted on December 15, 2009 at 11:34AM
 

What's HE detergent?  I heard you should stay away from scented detergents with Front Loaders; is that true?

posted on December 15, 2009 at 12:19PM
 
In response to KeithCald's post from December 15 2009 11:34AM

Scent makes no difference. Suds make a difference. HE detergent doesn't make suds, and the package will have the oval "he" logo on it.

posted on December 17, 2009 at 02:37PM
 

I use tide HE in my HE4t and still get the suds code!!

posted on December 17, 2009 at 07:55PM
 

I have heard of so many problems with the newer front load washers, I don't want to buy a new machine. I will try and keep my old one running.

posted on December 17, 2009 at 10:36PM
 
In response to plebe2001's post from December 17 2009 07:55PM

Cars continue to have recalls, and they've been around for over 100 years. Conventional top-load machines continue to have recalls, and they've been around for as long as most of us have been alive, if not longer. The only reason front-load washers and HE top-load washer problems make news is they cost more. There aren't more problems with them versus any other kind of washer; they just cost more (which becomes less and less true as time goes by), and people make more of a fuss when they have problems with something that cost twice or thrice what they're accustomed to spending on something. Today's front-load washers are great machines, and nothing to be afraid of.

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