Hewlett Packard HP Pavilion Entertainment PC

Hewlett Packard HP Pavilion Entertainment PC Reviews


4.25 of 5 view all 4 reviews
Rating Summary | 75% of reviewers recommend (3 out of 4)

“Sorry I bought the HP Pavillion Entertainment PC”

I AM
Every day computer user

Hewlett Packard HP Pavilion Entertainment PC — 

This is my first laptop and I did as much homework as I could before buying. I should have done my homework on customer care as well. Less than 5 months after buying it I had to send my new laptop to HP for repair. They repaired the wrong thing (soundboard) and wanted to charge me $600.00 even after admitting it was not fixed. Luckily I had an extended warranty through the store I bought it from and they ended up finding the problem (motherboard) and fixing. (HP had my computer for almost 3 weeks without fixing and store fixed in one week.) HP might pride itself on customer service but they are terrible. The Pavilion does not have enough oomph for a lot of gaming and since Vista is a resource hog it really slows down my laptop unless I turn off the aero windows feature. And that's after doubling the memory. I am buying another laptop for my husband and you can bet it will not be an HP.

Hewlett Packard HP Pavilion Entertainment PC

is not recommended by Ranemaker
Posted on Jul 18, 2008
Comments about Ranemaker’s Review

Displaying 1 comment

windwillow wrote on Aug 8, 2009 at 11:28AM

 

I bought the HP Paviion Entertainment PC and started having problems in the 1st year. Customer Care sucked- it usually took 40 minutes to get to the right person; there are 3 layers to go through telling your story each time, waiting to be transfered while the current agent writes it down and then I was told different things by different people as far as what was wrong. This notebook has a motherboard recall that some agents I spoke with didn't seem to know about. I have shipped it in for repair 2X, the first time the motherboard was not replaced despite the company knowing it was faulty, the second time it was replaced. Although I am currently still using it, I am looking to to buy a new notebook as I am still having some blips and I want to transfer my files before that happens. My next laptop wil never be an HP.

 "great computer on a budget"
More Hewlett Packard HP Pavilion Entertainment PC reviews
Check price and availability at Sears