The air conditioner is great. Very powerful and resonably quite. The remote is very basic. I have a Sharp that automatically incrementally adjusts the fan speed and this does not exactly do that. The closest this comes is in energy saver mode where it shuts the fan off completely if it is not actually cooling. This is OK but the effect is that it comes every 3 minutes to see if it needs to cool (fan included) and then shuts down again. I can't imagine having it on this setting if I were trying to sleep. The only other option is to pick a speed and then it is just on all nite. So you can leave it on normal cooling with low, medium or high and then it is on all the time, or energy saver with low medium or high and it cycles on and off every three minutes. i just leave it on low and it is not bad. plenty of cooling power.
I ordered it online and picked an installation date and just expected it to happen. I ended up doing most of the work coordinating the delivery from UPS with the local installers a week after the date I picked for installation. They use contractors for everything and the local installers were the only ones who followed up on anything. The company that sears contracts with to act as the intermedary to work with local installers is horrible. They called me once to basically tell me I had to do all the work of tracking the package through UPS and work with the local installers. The delivery date I picked online is useless as UPS did not deliver till 5 days after that.
The local installers were the only ones who did their jobs.
I would advise doing it the hard way and buying it locally yourself, take time to inspect the installation package to make sure it will work with your window properly as you might have to augument the package somewhat, and then if you need someone to install it make sure you get someone good.