Kenmore 21.6 cu. ft. Top-Freezer Refrigerator w/ Ice Maker Reviews
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Rating Summary
“These don't last a long time ”
Kenmore 21.6 cu. ft. Top-Freezer Refrigerator w/ Ice Maker —
I will not be buying anymore Kenmore appliances since the refrigerator died after only 9 years. Everything the Sears employees stated was inaccurate, for example what time the repairman would be to my house was inaccurate. The repairman told me I would have a voucher the next day that was inaccurate, it was 5 days later because he was at my house on a Thursday and Sears states 2-3 business days. The salesmen did not even know what size models that Sears sold. Customer Service told me to call after 6 pm to get the delivery time, I called after 6 pm, was told they will call me at 9pm. I told them to get me a supervisor and stated the supervisor would tell me the same. I asked for their name and employee ID, They hung up but I did have their name. I called 2 other people on put me into the Spanish line when I asked for a supervisor I got her name and her location number the third person finally put me through to a supervisor who was apathetic when I told them how the associates behavior was when I asked to speak with a supervisor. Next I wrote a complaint an was offered 20% back on the purchase but they only gave on part of the purchase because we paid for the repair on my AMEX and paid for the fridge on my wifes Sears card.
If you know people who are looking for appliances I would suggest go to a local store that offers better service than what I have gotten from Sears. They are not the store most of us grew up knowing about Sears. They are now KMart!
It was a Kenmore top over Freezer with Ice maker, it was 22 cu ft so it was a good size refrigerator. When it died the freezer was working fine the refrigerator sounded like the garbage disposal was on.
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