Kenmore 50 gal. Tall Natural Gas Water Heater (33205)

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Rating Summary | 70% of reviewers recommend (16 out of 23)

kenmore power vent, 50 gallon, energy star, natural gas water heater topics

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Worst product ever - Kenmore Power Vent, 50 Gallon

XRPX Newington, CT posts: 4

posted on December 04, 2009 at 03:41PM Inappropriate? Quote Reply

DO NOT BUY THIS PRODUCT! The Kenmore Power Vent, 50 Gallon has been nothing but problems since it was purchased. Dealing with customer care at Sears is not what you would expect. On hold for 50 minutes, then transferred to another department. All with the same response, sorry there's nothing we can do for you. Do yourself a favor and go to another store.

replies: 7 latest post: December 08, 2009 at 07:17PM by AdamO

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JulieK Chicago, IL

posted on December 04, 2009 at 03:58PM

Hi XPX-Welcome to MySears! What is wrong with your heater? How long have you had it? There may be some members on the site who can help.

XRPX Newington, CT

posted on December 04, 2009 at 04:13PM

In response to JulieK's post from December 04 2009 03:58PM

I had the water heater since late 2006. It seems like every 3 months it stops working and I spend a week without hot water. Multiple problems with this water heater.

JulieK Chicago, IL

posted on December 04, 2009 at 04:26PM

I am going to send this along to SearsCares to see if they can help. Keep an eye on this thread to see if they have responded in the next day or so.

XRPX Newington, CT

posted on December 04, 2009 at 05:44PM

In response to JulieK's post from December 04 2009 04:26PM

If SearsCares is anything like their customer service. Your request is in vain. I just filed a complaint with bbb.org. I seriously advise anyone against buying products from Sears.

SearsCares Round Rock, TX

posted on December 07, 2009 at 03:37PM

To XRPX,

My name is Brian and I'm part of the Sears Cares Escalations team. You have every right to be upset with the operation of the water heater and our inability to get the problem resolved. There are times when even we cannot isolate a problem on the first or second attempts. We do want to resolve this issue for you, however. We would like to talk with you further and work out a resolution before it gets to the BBB and we are unable to assist you. At your convenience, please contact my office via email at searscares@searshc.com so you don't have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the water heater was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (XRPX) used to post here for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

XRPX Newington, CT

posted on December 07, 2009 at 05:47PM

And so it continues. Sorry, we can not help you is all you will hear. Again, avoid Sears at all costs. They have the worst service ever.

AdamO San Jose, CA

posted on December 08, 2009 at 07:17PM

Do you have a Master Protection Agreement on the water heater?

What kind of things have been going wrong with it?

Was the water heater installed by Sears?

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Kenmore Power Vent, 50 Gallon, ENERGY STAR,... discussions

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Topic	Author	Views	Replies	Latest Post
Water Too Hot	heaterfool	12	1	December 05, 2010 DougSales »
energy factor or Thermal effencency	BruceAM	6	0	June 30, 2010 BruceAM »
Very little Hot Water	KyleInKaty	5	0	January 12, 2010 KyleInKaty »
Worst product ever - Kenmore Power Vent, 50 Gallon	XRPX	44	7	December 08, 2009 AdamO »

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