Kenmore 50 gal. Tall Natural Gas Water Heater (33205) —
I purchased this top-of-the line water heater from my local Sears store on July 21, 2008 and spent 8 hours installing it. When I finished it would not start. I called Sears' warranty service and they sent out a repairman. The repairman said the gas valve was defective and wouldn't let the burner start and that this was a flaw from the manufacturer he was regularly seeing. He also told me that a replacement for the defective valve has been on backorder from the OEM for some time. He was surprised that Sears was still selling a unit which is known for defects. As a result I do not know when I will have hot water in my home.
The Sears customer service clerk I called after learning this told me to just bring the heater back to the store for a replacement or a refund!!! How about covering the cost of my truck rental and the help I hired to get this into my home?
BUYER BEWARE - buying this defective unit may result in not only wasting the cost of installation, but giving you a major delay in restoring hot water to your home!