Kenmore 80 gal. Tall Electric Water Heater (32184) Reviews
www.sears.com
Rating Summary
“Problematic- required several service calls and replacement”
- warranty conscious, Reads Reviews, looking for energy savings, budget conscious
- Pros
- we had hot water when this worked., It lasted 5 years., Sears honored the 12-year warranty
- Cons
- Service calls are not under warranty., plan & budget to repair often.
Kenmore 80 gal. Tall Electric Water Heater (32184) —
We purchased this model in Oct 2004 believing we were getting the best but have been dissappointed by several problems. Five years later, we're now replacing the unit. The first service repair within the first 3 years when the emergency shut off "feature" kept tripping turning off the heater. Sears service replaced the upper thermostat at our expense since none covered in warranty. Last week (Nov 2009) we just happened to notice the tank was leaking rust colored water from the lower access panel, and the wall behind the water heater was moldy and has been wicking the water for who knows how long. Not good! Sears service responded quickly to our home within 24 hours but the serviceman looked at the tank and immediately said it couldn't be repaired. When scheduling the service call, Sears quoted us $70 over the phone for the service call, but when the serviceman was preparing to leave, he asked for $132 (for the 5 minutes he was at our house). When I told him that we were quoted $70, he said okay, I'll take $70. He then called back to Sears to report his diagnosis. It took Sears another full day to "process" the problem. Sears called us and said they would replace the tank. It would cost $329.95 to install the new tank (installation costs for a replacement tank is not covered under warranty).
Kenmore 80 gal. Tall Electric Water Heater (32184)
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