Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker
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Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker Reviews


4.5 of 5 view all 16 reviews
Rating Summary | 88% of reviewers recommend (14 out of 16)

“Great online customer care team”

I AM
Practical, going green
Pros
Great online customer care team

Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker — 

The SearsCares team is the greatest customer service team i ever met, i had to say they are much better than the customer call center which lacks any willing to help. I posted the complain on this web site about my 2 and 1/2 year-old Kenmore Elite 22.4 cu ft. Bottom Freezer refrigerator whose light stay on after the door closed. Due to the unhappy experience with the call center, i did not expect any responses from the company after posting. But i was wrong. I received the email from the representative offering the help two days' after. During the phone conversation, we do feel the attitude is totally different. They are very professional, having the great knowledge of their products and known issues, understood customer’s concerns very well, and WILLING to offer help. Also, they follow up the issue very good. I received many calls from them to make sure every step is ok. I’m a happy customer now. The technician came over last weekend, the repair parts were ordered. I’m confident the problem will be fixed next week once parts coming.

 

Last edited on May 04, 2010

Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker

is recommended by NoElite
Posted on Mar 11, 2010
Review inappropriate? Copyright violation?
Comments about NoElite’s Review

Displaying all 2 comments

SearsCares wrote on May 4, 2010 at 1:40PM

 

NoElite,
Thank you for giving us the opportunity to assist with your complaint, I’m glad we could connect and be of assistance for you. We do value your business and appreciate you giving us the opportunity to resolve this issue to your satisfaction. If you need any additional assistance from Sears in the future, please don’t hesitate to reach out to the SearsCares team at searscares@searshc.com.

Thank you,
Brian J.
Senior Case Manager
Sears Cares

SearsCares wrote on Mar 12, 2010 at 5:30PM

 

Noelite

I’m sorry to hear about the issues you are experiencing with your 2 ½ year old Kenmore Elite Refrigerator. My name is Shayne W. and I am part of the Sears Cares escalations team. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen names (Noelite) used to post here for reference to the issue.

Thank you,

Shayne W.
Senior Case Manager

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