Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker Reviews
Rating Summary
“Dealing with Sears on exchanging this was AWFUL!”
- Pros
- I like the refrigerator., Good size, nice layout.
- Cons
- Motor or condenser seems unstable.
Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker —
I bought this in January and on the last day of my 90 day return for cash limitation I had a Sears repairperson visit. The refrig had started knocking (like someone knocking on the door). He was brusque and told us that it was not the refrig mechanics but because the floor wasn't level. he fixed the leveling, waiting 15 minutes, didn't hear the sound and left. After he left it started again, even longer and more frequently. It was a nightmare trying to deal with Sears customer service. they have a "One Source" department that it took 8 phone calls and four hours to find. The number is 1-800-479-6351. There were two nice people I spoke to there who allieved my fears that I couldn't return it for a cash refund after that day; opening up a "case" would extend that period for 30 days. They suggested I check out another one I might want and call them back and they would replace it. Okay. I researched it and saw that I could fit the LG into the space I have. I called back to ask if they carried it, they did but couldn't deliver until July (it is now May). Home Depot had this on sale for $70 less than Sears and I could get it immediately. NOW this new representative (Paula) told me that there was no chance of a cash refund as I was beyond the 90 days and the "case" didn't extend it and that one source has ultimate authority (no manager) so I couldn't speak to a manager. She told me the others were wrong. I was furious and lit into her; no response....just, "so what would you like to do." I told her I wanted SOMEONE to deal with this issue and that I spoke to 8 people and got 6 different answers the day before. "That is not my problem." Okay. So, with no choice now I am waiting until July to deliver the new refrigerator. I'm just hoping the motor doesn't give out before July.
Search Sears.com
for Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker prices
