What is Sears doing about the abysmal quality of this product?

 
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Ian75 Columbia, MD posts: 1
posted on November 01, 2009 at 01:12PM Inappropriate? Quote Reply

I just bought a brand new Kenmore grill and got this cover to protect it.  I hoped that the reviews on this site were not actually representative of the quality of the item since I couldn't seem to find another grill cover that was made with these dimensions.

I got the grill on Monday.  We just had a couple of days of rain.  I took off the cover today to check on it and found that the grill was soaked and that I already had a few spots of rust!

I am furious!  Sears is supposed to have high quality products and the grill got great reviews in Consumer Reports but what is the point of a grill cover that doesn't keep the grill dry?!

I don't care if it's fall.  I want to know what Sears is doing to remedy this situation so that those of us who bought this worthless piece of cloth along with a Kenmore grill don't have a worthless pile of rust by the end of winter.

replies: 21 latest post: November 12, 2009 at 11:03AM by AdamO
2009 Chairman's Circle
posted on November 01, 2009 at 01:56PM
 

You left the Grill OUTSIDE under rain?

The covers are supposed to be able to "breath" excess moisture from underneath them, not float in water...

Try dragging the grill under an eave or patio and see how well the cover works.

I think you may see much better results.

2009 President's Circle
posted on November 01, 2009 at 02:01PM
 

why have the cover if you have to put the grill under cover with the cover on it?

2009 Chairman's Circle
posted on November 01, 2009 at 03:18PM
 

The covers are not 100% waterproof, nor do they claim to be. In fact, no grill cover made by anybody claims to be waterproof. They will all let some water in. They are designed to protect the grill from tree sap, bird droppings, and other "stuff" that ends up landing on the grill and making it filthy. And, yes, it protects the grill from being completely saturated with rain. However, the grill will still get wet. After a rainfall, it's a good idea to take the cover off to let the grill dry off.

2009 President's Circle
posted on November 01, 2009 at 03:24PM
 
In response to AdamO's post from November 01 2009 01:56PM
AdamO said…

You left the Grill OUTSIDE under rain?

The covers are supposed to be able to "breath" excess moisture from underneath them, not float in water...

Try dragging the grill under an eave or patio and see how well the cover works.

I think you may see much better results.


 

Now that, in my opinion is a stupid answer. Like everbody has an eave to store their grill under. My Weber Grill and weber cover are always out in the weather, and the cover is 6 years old now and is finally starting to lose its ability to keep the grill dry. for the 6 years it lasted, it always kept the grill from getting wet.
In NY, a patio is usually a poured concrete slab, so it would not make much sense to have to dig up the slab to put the grill under.

2009 President's Circle
posted on November 01, 2009 at 03:28PM
 
In response to Ian75's post from November 01 2009 01:12PM

Ian, what type of metal is this Kemore grill made out of that rusted anyway? Is it a cast iron cooking surface that got rusted? The only thing that keeps them from rusting is to keep em well oiled from grilling fatty meats or spraying them while they are cool with something like hi temperature Pam. Even lower grades of stainless steel can show a little rust on the surface.

2009 Chairman's Circle
posted on November 01, 2009 at 03:55PM
 

The point is, if something "not getting wet" is an issue, properly COVER it.

Roofs work better than fabric covers.

And, most homes have roof eaves.

My patio IS covered.

2009 President's Circle
posted on November 01, 2009 at 04:02PM
 

just toss a $2 tarp over it.

2009 Chairman's Circle
posted on November 01, 2009 at 04:40PM
 

And, weight the tarp down, from the wind.

2009 Friends Circle
posted on November 01, 2009 at 05:24PM
 

HAHAHAHAHAHAHA.

I'm sorry but this is one of those mistakes you make once in your life and never do again, we've all been there. But since I've been there I get to be one of the ones who remembers back when he did something similar  and laugh :).

Unless the cover is 100% waterproof, its not going to hold up inthe rain, and even then, condensation is still going to build up undearneath the cover and rust anyways. You need to  keep the grill some where warm and not humid, full sheds garages out door closests.

As to what to do? You might see if therse some repair plan by sears or you can get a new g rill purchased cheap. Maybe look around locally.

Good luck, if you are in my area feel free to ask for my help (alaska)

2009 Chairman's Circle
posted on November 01, 2009 at 05:39PM
 

Wait a minute!

Is your grill cover purchase under 90 days old?

If so, bring your receipt and RETURN the cover to a store.

The black cover is the first line of defense.

There is also a higher quality (thicker)/tan colored cover offered for many grills.

Maybe you'd be interested in "upgrading" to the thicker cover.

100 percent rain proof is still not a guarantee, though.

The cover is breathable.

2009 Advisor's Circle
posted on November 03, 2009 at 01:43PM
 

To Ian75,

My name is Brian and I am part of the Sears Cares escalations team. I can certainly understand the frustration with the grill cover. I must defer to those that know more about grill covers and their ability to be waterproof, as my team are not experts on this subject. That being said, we do want you to be happy with the purchases and we need to do all we can to ensure that. My team would like to look into this situation for you to see what we can do. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the grill/grill cover was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Ian75) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

2009 Advisor's Circle
posted on November 03, 2009 at 03:05PM
 

Nothing is this world is 100% waterproof, and even if it is close to start, water is still the "Universal Solvent".

Heat, humidity, evaporation, condensation, all these quaiities allow water to get into places RATS, and sometimes worms can't even go.

Nothing is maintenance free, except maybe a car battery, and even that has to be "maintained", and changed periodically.

You can't just "set it, and forget it", when it comes to water, and corrosion.

2009 Friends Circle
posted on November 03, 2009 at 04:18PM
 

Does sears really care?

2009 Chairman's Circle
posted on November 05, 2009 at 01:32AM
 

Put on "your" rain coat, go stand out in the rain for a few hours (not overnight...) and let us all know how dry YOU still are...

And, Weber grills have some wonderful enamel finishes, that REALLY resist rust.

The grills cover is keeping the bird poo and sap off of the grill, not the water out.

Waterproof is a slowing of water damage.

It's not a perfect seal against the infiltration of water.

2009 Chairman's Circle
posted on November 05, 2009 at 08:44PM
 

Maybe put a "sticker" over the "water-proof" part of the description, changing it to water resistant?

 Community Manager (MySears)
posted on November 06, 2009 at 09:11AM
 

Hi Ian75, 

 

I am one of the Sears community moderators, and wanted to check on the status of your issue. I am sorry for any of the problems you have encountered with your grill cover.  I see that SearsCares contacted you in this forum a couple days ago.  Was there any resolve? I want to make sure you you are getting the best customer service we can provide!  

-SHC-MollyL

2009 President's Circle
posted on November 06, 2009 at 11:57AM
 

you can put a tin can under an eave, where it won't get rained on, but it will rust anyway. My question was, what kind of metal was the grill made of. Must be a real piece of junk if it rusted the first time it got wet, in my opinion. Return the grille for a new, maybe better one, and follow Adam's advice if you get the same one again.

If I didn't already say this, if the Cooking surface is cast iron, it is going to rust if its raining 3000 miles away, until the cast iron is seasoned with fatty stuff.

2009 Chairman's Circle
posted on November 07, 2009 at 03:40AM
 

The stores have taken ALL the covers off of the display floor and put them in a very dark place in the warehouse, pending a full investigation.

In the mean time, some Holiday Ornaments and Decorations are going to be put in the area, formerly occupied by these grill accessories.

The investigation should be over around, Spring-time - next year.

2009 President's Circle
posted on November 12, 2009 at 08:16AM
 

ROTFLMAO!

2009 Chairman's Circle
posted on November 12, 2009 at 08:47AM
 
In response to BobL27's post from November 12 2009 08:16AM

Please take off your LOLLERSKATES while you're indoors. :)

2009 Chairman's Circle
posted on November 12, 2009 at 11:03AM
 

Scotch Guard it!

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