Kenmore PRO 23.1 cu. ft. Counter Depth Side-By-Side Refrigerator Review

Back in the winter of 2006 we purchased the Kenmore Pro refridgerator. We loved the look of the product and based on the description/specs we decided to make the purchase.

BIG MISTAKE...

The fuse box on the icemaker blew this summer (2009) and the icemaker has been malfunctioning ever since then. Despite our repeated calls to the service people [who claim to have fixed the problem each time], the sensor in the icemaker is no longer functional. This means we have ice overflowing without end in the freezer compartment. The only way to stop this from happening is to manually go in and turn off the ice making machine. Had this been a "lower end" appliance, I would be okay with having to operate the ice maker manually. However, I paid a lot of money for this thing to work as promised and so I am deeply disappointed with the outcome of this experience. Afterall, we are living in the 21st century. I paid for an automatic icemaker and I should have one.

Lucky for us, we got the extended warranty at the time of purchase. Because of this warranty, the service people are able to make their attempts (without charges to me) at fixing this thing BUT they remain clueless and I still have this lemon on my hands.

To make matters more disappointing, the fan on the air filter feature is VERY LOUD. So much for quiet technology. According to the servise guy (Chris), I just need to turn off the air filter and the noise will go away. He claimed that most customers do not use the air filter anyway. This advise goes against the reason we purchased this appliance. If the claim is that the air filter should work, then I should not have to turn it off because it is too noisy. The service guy was stunned by how loud the motor was during his visit.

This was a HORRIBLE purchase and I wish I could erase this entire experience. I am tire of the back and forth calls with the Sears service and customer service team. This is my first and only appliance purchase with Sears. I have learned a very hard lesson.

Save yourself the heartache - do not purchase anything from this line.