Rating Summary
“A Best Buy in 1997”
- a homeowner, Mr. Fix-it
Kenmore Vacuum - Tank Vacuum —
Sears Repair computer-phoned to say my top-rated 1997 Kenmore Tank Vacuum was ready to pick up. I had paid an initial fee to start the replacement of the motor.
It was returned untouched, I was told it meant that no motor was available, and no refund was offered.
I said it could be a fraud to take money for no work, and I did not believe a top-rated Kenmore vacuum cleaner could not have a replacement motor available somewhere.
I said I did not believe Sears Shoreline would deny a refund.
The pickup desk person then admitted that his superior had the authority to refund. I got the refund and took back my unfixed Kenmore -- to get fixed some other way.
I will be calling Kenmore for confirmation that my Kenmore's motor is not available anywhere. At least, perhaps, from Parts.com, Ebay, or Craig's List, if not through Sears.
Meanwhile, I am trying a new highly-rated Kenmore stand-up bagless vacuum cleaner that was on sale at Sears Shoreline for $70 off from $350.
Kenmore Vacuum - Tank Vacuum
