Rating Summary
“Fales promises leaves Sears customer without hot water for 1 wk.”
- I believe in honesty
Kenmore water heater —
My complaint is not with the Kenmore water heater BUT with Sears disregard for a customers needs. I NEEDED a water heater pronto. The salesman promised next day delivery and installation. It was 7 days later that the Kenmore water heater got installed by a contractor form Niagra plumbing who didn't stick to the installation agreement. My agreement included debri clean-up and haul away of the old water heater. HE DID NOT DO THIS. He also left the large shipping box sitting in the middle of my driveway. To add insult to injury, he ripped out a wire that was my telephone and internet connection leaving me without a phone or internet for a day. I had to call my phone company to repair his damage. Which could have resulted in a fee. Luckily the serviceman from my phone/internet service was understanding thus fixing the problem and not charging me. Would that Sears was as considerate. I know I will think long and hard before I use Sears again let alone walk into one of their stores. After sharing my tale of woe with a friend, he told me he had to wait more than a week for Sears to repair his heating system during the absolute coldest week in Buffalo's winter this past January. And he had an emergency contract THAT HE PAID extra with his purchase of the heating system FOR such a situation. Sears ain't what it used to be!
