Kmart Pharmacy

Kmart Pharmacy Reviews


4.23 of 5
(by 47 reviewers)
Rating Summary | 87% of reviewers recommend (39 out of 47)

Pros
  • friendly (31)
  • knowledgeable (29)
  • convenient hours (21)
  • fast service (9)
  • problem solving (9)
  • great people (3)
Cons
  • inefficient (3)
  • feed up (3)
  • irresponsible young staff (3)
  • long line (2)
  • do not close (2)
  • invisible from street and subway (1)
  • store hours not within range (1)
  • poor customer service skills (1)
  • very unorganized (1)
  • poor corpoate policy affects consumer (1)
Most Helpful Favorable Review

The K-Mart prescriptions are covered for a one month supply by my insurance (HMA, Catalyst Rx).  I plan to fill every prescription at K-Mart because of the service and the quality of the pharmacy product.  One thing that I can think of that can help me save more money is by allowing me to order a...

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Posted on Aug 16, 2010
Most Helpful Critical Review

several bad experiences with poor customer service at kmart pharmacy

associate kept me on hold for 20 minutes just to have my prescription refilled

very rude- said ok we'll fill it and hung up the phone. did not even give me a chance to ask questions, nor did she ask if I needed anything else.

pharmacist...

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Posted on Dec 29, 2010

Kmart Pharmacy Reviews

Displaying reviews 1 - 13 of 47 in total
Posted on Apr 07, 2011

The expected wait times are atrocious.  When told 20-30 minutes, you end up waiting over an hour.  After the time stated on waiting for a script, if you ask how long, you get the same standard response of 20-30 minutes.  The service sucks.  The pharmacist at my local Kmart is rude and does not know how to talk to people.  He has been very rude to my 92 yr. old grandmother on a number of occasions.  I refuse to deal with the pharmacy for any scripts for me and my children anymore.

Posted on Oct 09, 2010

MY VISITS TO THE PHARMACY ARE USUALLY GOOD. MY LAST VISIT WAS POOR. MY MEDICATION WAS CALLED IN THE PREVIOUS MORNING. WHEN I WENT TO PICK IT UP THE NEXT AFTERNOON IT WAS NOT READY AND I HAD TO WAIT. I HAVE TWO DRIVE 22 MILES TO USE THE K-MART PHARMACY AND I DO NOT MIND BECAUSE THE SERVICE IS NORMALLY GOOD. BUT NOT MY LAST VISIT.

Posted on Apr 17, 2010

I use Kmart Pharmacy for 3 years. The Pharmacy techs and Pharmacist are very helpful. But, I think that they should not have people under the age of 25 working there. I don't like the young adults working there seeing my profile and know my business. I had a recent incident that not only made me out of my prescription, but had to contact my doctor, who was on vacation at the time, re-fill my prescription because a very young girl was working there. My doctor called my presription in and I was right there when he called it in. When I drove to the pharmacy, I saw a young girl, sitting in the pharmacy,...

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Posted on Jul 27, 2010

Bad Customer Service!

My family on average spends about $150.00 / month at the Kmart Pharmacy. We have accepted the fact they are not the fastest in processing prescriptions, but today I was caught completely off guard. My wife and I stopped into the Maysville, KY Kmart Rx to pickup a prescription and also a box of Advil Cold and Sinus. We got the prescription and when we asked for the Advil, the lady said "No, because it is 1:30 PM and I'm on lunch now". She wouldn't even take an extra minute to take care of the customer. It is actions like this that looses customers.

Posted on Jun 30, 2010

We started using the Kmart Generic, 90 day supply, prescription program a few years ago.  To our surprise, some of the maintenance 90 day supply of prescriptions we were filling via mail order were listed in the Kmart 90 day generic program.  The Kmart pharmacy cost for  the listed generic medication is even cheaper than the mail-order that we use...and it sure is nice to receive the medications immediately, rather than wait the 1-2 weeks for mail order. 

The Kmart Pharmacy staff are courteous and prompt in filling the prescriptions.  After moving about a half hour from the nearest Kmart...

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Posted on Feb 13, 2010

If insurance doesn't cover one of your meds and you have to pay out of pocket, please call around and get cash prices before you drop off your prescription.  I have insurance but was given a med that insurance didn't cover.  I took it to ******* but a couple of months later tranferred it to KMart because it was only a couple of blocks away from work.  I didn't even think about getting prices for it.  When I went to pick it up they charged me three times what ****** did for the same exact medication...and it was a generic!  I was astounded...but she did offer to give me a $25 transfer gift...

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Posted on Jul 31, 2010

my K-Mart pharmacist is the best at her positions.  She is always so helpful and on my side

Posted on Mar 28, 2010

I'm a long-time customer of the Kmart Pharmacy on Astor Place in NYC's East Village neighborhood, and, in a market crammed with low-service, low-knowledge pharmacies like Duane Reade, they stand out.  I'm managing a chronic condition with limited insurance coverage for medication, and I couldn't do it without them.

They always work with me to plan ahead for prescriptions, and flag issues before they come up -- not after there's a crisis.  When glitches happen, they figure out ways to solve them.  They're readily available by phone, take the initiative to call if something comes up, and are extremely...

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Posted on Oct 05, 2009

the kmart pharmacy is the best place to go for any questions or concerns. they have the best advice about over the counter and prescription medications. my experience in this department keeps me coming back! they are polite and handle transactions well, in a fast and efficient way. you can definately tell they care about their customers !!!

Posted on Feb 24, 2010

I moved my prescription for a statin cholesterol drug to Kmart Pharmacy over eight months ago and couldn't be happier! Great price for the generic drug, knowledgeable staff when my prescription changed they were right on top of what was needed, superb delivery, on time every time - Kmart Pharmacy is awesome - Thanks!

Posted on Mar 09, 2010

The Pharmacy at the South Campbell Kmart in Springfield, MO has a GREAT staff. Not only did they call me about a concern over the cost of the medication, but they followed up with an analysis of how I can save some money. THANK YOU!

Posted on Aug 20, 2009

We usually get our prescriptions filled at the kmart pharmacy on airport thruway.  well not anymore they lost our information than needed us to fill out new paperwork.  then they stated that they no longer accept our insurance so i asked for a insurance coverage sheet to see what they do take.  Sure enough ours was still on there.  then the lady preceeds to tell us that they dont have our meds instock and that we will have to come back tomorrow.  seems to me the lady was just trying to get out of filling our scripts.  now for the several scripts that are filled there is around 3 grand a month...

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Posted on Feb 10, 2010

Reviews of Kmart Pharmacy