Rating Summary
“Love it but I'm eating out of an ice chest”
- warranty conscious
LG LFC23760ST —
If the freezer had not stopped working about 70 days into ownership or even if Sears could fix it, I would not be writing this. Service techs -- particularly the last one, who seems to have diagnosed the problem correctly -- have been helpful; even the salesman thinks we should get a new machine. Sear's One Source is the big brother, however, and since we did not ask for a new machine until 93 days after purchase and since our four service visits thus far count as only one service order, we do not qualify. (Also, I initially e-mailed LG for advice; it took them eight days to reply to an e-mail with the helpful advice to call for service.) So I can only advise shoppers to beware LG and beware Sear's One Source, where the rules come before common sense customer service.
