Sears Management Needs to review Sears.com Laptop Content Section

Yes this is an ongoing issue and thanks for keeping it in the forefront. In most cases though the information is the same for any retailer websites you visit that carry laptops.

You should be able to do it with just an item number ideally, that is how I do my online shopping

Do what with just an item number?  The problem isn't whether you can order it, but rather whether the technical specificatons of the product are given.  The lack of information is not the same as any retailer websites. (See http://www.amazon.com/Mini-210-1050NR-10-1-Inch-Silver-Netbook/dp/B00318CGBY/ref=sr_1_1?ie=UTF8&s=electronics&qid=1266079964&sr=8-1#moreAboutThisProduct, for example).  It may be true that if you want to buy something from Sears, you could look up its specifications on Amazon!   

Ya I just bought one from another store. Tried Sears 1st but no info or much of a selection on them.

The sears.com website for laptops is one of the worst I've ever seen.  I ordered a laptop about a week ago and then got an email 2 days later saying it was not in stock.  When I called to inquire why they had cancelled my order they claimed that their website is not in real time and therefore I was able to put a laptop that they had zero quantity of and purchase it.  This is so frustrating!!  I spent at least a couple of hours researching all the ones on their site before I chose the one I really wanted.  This site needs a lot of work!!

I agree whole heartedly w/tashirosgt & hnz980 > I came to this site to check offerings & prices for a 17-18" laptop w/ Intel Corei7 processor. [We have the corei7 on our desktop & it's so far ahead of any thing else I've used short of Fed. gov't equipment only-and they have an entire dept. devoted to perpetual  maintenence) It seems evident that the review & approval of the web pages for your laptops(possibly desktops also??) has been done by someone who has NOT shopped for the same equipment elsewhere. The lack of details on this site was really shocking. I've truly never encountered so little info. (And shocking because in my humble opinion, It's really electronics web pages 101, & suprising an outfit the size of SEARS missed this. But you can't fix what you don't know about - a manager's ongoing dilemma.)

On your site-for laptops-Under the heading "Top selling models" are pics of several laptops-but I have to open the link for ea one & read thru paragraph stlye info to determine if it suits my priority for large screen size. Tedious to say the least! Especially the way they have listed some specs for a couple of models I checkked. Screen size & processor info should be basic mini details on ea thumbnail. Additionally the specs should be provided in TABLE (columns)format --NOT paragraph format- it is MUCH to hard to skim over the specs to see if your priorities for certain components are on that unit when it's only provided in paragraph format-all of the spec info is just muddied up. I have shopped  HP, Toshiba, DELL, Costco, Best Buy, Amazon, New Egg, Ebay,QVC,& SHOPNBC to name a few-ALL provide a list for specs in table format (tho' some may precede that w/ a descriptive summary highlighting some of the specs) and I'm pretty sure all also offer some degree of filters for expediting search- minimum filters offered usually are screen size, processor type, brand name, hard drive size,

Also model # isn't necessarily an accurate indicator of the unit's specs since most all are offered in various configurations as can be "cutomized". Like a car dealer doesn't order all of his BMW 535's w/ exactly the same options, retailers like Costco, Best Buy etc. will generally order some variety of a laptop model, that will reflect their offering of some change in the specs & price within that model. Manufacture web sites of course offer you full control over spec customizing. Details down to screen resolution, speaker specifics, graphics processor details not just MB (NVIDIA or other model#), hard drive type, is it an eSATA HD?, solid state HD (although rarer has advantages, especially for someone who travels w/ their laptop)?, bracket for a laptop lock (tho' usually seen on units over $1500& other than the tough book nothing in that price range represented here) #& type of other ports & card readers, is internal wireless, a/g/n? or just a/g?, the ethernet connection is it 10/100/1000, or just 10/100?, hard drive RPMs?, does it include a modem also (Toshiba usually does many others have dropped the modem (assuming everywhere in the world offers DSL already-they don't), WI-FI ports?, is the keybord backlit (choice of color for backlighting?), is there a built in web cam?, built in mic?(many include the camera & not the mic for some reason), choice of external case colors?, warranty, battery # of cells, what software is included-facial recognition?(if has built in web cam), MS Office (& which one?), Adobe (which products?), security software (full ver. & term or or intro included?), games, etc. just as listed on other sites in their specs list- beyond the mechanical basics, also it is nice when a "compare" feature is included. I hope this helps further clarify, & provide constructive dertailed info on what a few others have made note of.

{I am sincere in hoping the critique I have entered is received in the spirit of assistance with which it has been provided. I apologiize if the detail it entailed is excessive.}

Please excuse any typos that might appear in the above reply, in my haste I just realized the pre-proof-read/typo correction  version is the one that posted :)

Belle

Probably a sit-down session with the web-folks and the electronics buyer would be more productive.

Hey!

Can you make them table cells "light up" when the cursor travels over them?

What a pain having to open each item description to see the basic list of equip. I do not want to see the full spec initially - but enough description to see if I want to look closer.  I won't use this site for comparison again.

I guess he missed the "check this item" for comparison purposes feature of the site...

Exactly try this:: http://www.amazon.com/?&camp=212361&linkCode=wsw&tag=namesubjectoc-20&creative=391877 ....and buy something then do the same on sears. Sears takes about a week to ship an item. Not to mention the other site runs lightning fast compared to sears.com. On sears i often times have to click the javascript "Go" button several times before it would even do a search.... Also the website seems to bloated at times and not pleasant...

Try running the site in-store, on a five year old PC, with neglible if any java updates.

I have a custom build, AMD quad core, 4GB of memory, and a hot graphics card at home.

This site is STILL annoyingly slow by comparison.  The product descriptions in electronics lack model specific details, especially when it comes to flat screen televisions.

Ever heard of a "lean, mean, selling machine"?

Most people don't have the resources to build their own killer PCs these days.  I service them as sidework, and believe me, many, many people have yet to join the dual core revolution.  I build them to last at least 5 years, and save in the meantime to build the next one, and scour the sites to jump on the best deals for parts (CPU, memory, etc.).

Sears should look at sites like TigerDirect, or NewEgg, so they can see how product specs SHOULD look.

Your "average joe", is usually not as savvy as myself, but knowing the exact dimensions of a TV, or a laptop in question would be nice...

My family bought a laptop from Sears.com. I purchased it directly from Sears themselves and not one of their other vendor "partners" (like GizmosForLife, etc) because i wanted the opportunity to be able to defer billing for a bit of time.

The laptop is by Lenovo, it is the T500 model. Lenovo sells and markets this laptop in many places, often with 4 Gb of RAM for about the money we paid for it at sears, but it also is available with as little as 2 Gb of system memory in places for far less money.

Anyone want to guess how much system memory (RAM) Sears.com offered for the Lenovo price for a 4Gb version of their machine? 2 Gb. Why did I not know that when I was buying it??? It's very simple....

Sears did NOT bother to specify that the laptop version they sell used "UP TO" 8Gb of RAM, but that it actually sold with just 2 Gb's. As a matter of fact, Sears couldn't be bothered to specify much of ANYTHING technical about their "flavor" of this laptop. They used their product specifications page to just state that 'this is a good laptop', the way you might speak to a 4 or 5 year old child, instead of far more intelligent adults whose money they need to attract.

Once again, I have been an unwitting victim of Sears' web-based incompetence!!! Why, oh WHY does my family keep giving them our hard-earned money??? And why doesn't anyone AT Sears.com pay any attention to what we are saying? The folks answering the phones are fine enough, but I'm wondering why management cannot be bothered to fix these screw-ups on their website?  They must not bother to read these pages.

Does Sears.com not really WANT to attract more profits? Or have they convinced them selves that their target market has a low IQ and doesn't know what to do with some useful detailed product descriptions and/or specifications?

Since Sears' management is too busy and cannot be bothered with this issue, maybe we all should look somewhere ELSE on-line for our tools AND our electronics and AND our housewares AND our furniture AND our clothing; how about Amazon.com, NewEgg.com, Target.com, WalMart.com, HomeDepot.com, Lowes.com, Costco.com, Samsclub.com, the list keeps growing...  The WORST of their web-pages beats Sears.com's by a country mile.

That way, Sears.com management can devote even MORE time to becoming what it already IS.... a bad, running joke.

Hi BoredCutter!  I am sorry to hear you had a hard time ordering your computer.  Were you able to make an easy return? 

Folks, for people wishing a more through discription of any computer or tech item should try 'Cnet.com'.  They don't sell or spam, it's just a great information site.  Information, reviews and user reviews on  Desktops, Laptops, Printers, Cell-Phones, Apple products, Digital Cameras, etc. will be found there.  Hope this helps anyone needing more through details before making a purchase!

I was researching laptops for my friend who has a Sears account and would prefer to buy from them.  My experience with the website was much like the others who have posted here.  I didn't know I was diving into a full on research mission to know if the computers had various ports and features.

I called CS twice and they were helpful enough but really I shouldn't have had to call at all.  Is it too much to ask that they specify if the computers have webcams and HDMI ports?  Sometimes there was information but most times not.

Now to JulieK who is (holy sh** let me brace myself) a moderator (really?) I found your comment very arrogant.  But you know I guess that's rather fitting isn't it, explains a lot about the attitude at Sears.  I wouldn't have come to this site if not for my friend.  Now I'm convinced I've been right shopping elsewhere all these years.

Yes they will get the sale for my friends laptop but really they did everything they could to avoid making it.  

Bill Bryson had it right "a tireless commitment to mediocrity" 

I bought a laptop online from sears.com 17 months ago but had a better description of the laptop at Circuit City's website. Also went to HP's website for more reviews and description.  Anyway, nothing to do with descriptions but my laptop needs a new motherboard. I was told in the store when it was ordered, couldn't buy mpa and now I need new laptop!

I went looking through the post for the arrogant comment.  Could you explain? Is it now missing or possibly edited?  If not, I would like to understand what you find arrogant about that post in particular.

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Hi BoredCutter!  I am sorry to hear you had a hard time ordering your computer.  Were you able to make an easy return?

But I dont think julie meant it like that shes a sweetheart, but on the internet there is 0 inflection so people can read the same thing 100 times and get different results.

This is a perfect example of how sympathy is not as comforting at empathy though... I'll have to use this in my business training class.

got it..was hoping to hear from boredcutter...thats ok....