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LockedGot a SEARS qustion?

posted on October 25, 2008 at 11:48AM Inappropriate?
Ask thatmanguy he will write your answer straight from the employee hand book and proceed to put you to sleep. he would even have the sears higher up rolling their eyes with his answers!
replies: 21 latest post: September 07, 2009 at 11:08PM by AdamO
Displaying posts 1 - 20 of 21 in total
posted on October 25, 2008 at 12:55PM
 
I bought a generator several years ago and am having a problem finding parts,and can't find the book for the parts list.
posted on October 25, 2008 at 12:58PM
 
I need help with my generator I purchased several years ago
posted on October 25, 2008 at 12:59PM
 
In response to LloydandMaryann's post from October 25 2008 12:55PM
LloydandMaryann said…
I bought a generator several years ago and am having a problem finding parts,and can't find the book for the parts list.
posted on October 25, 2008 at 02:30PM
 
In response to optiplex745's post from October 25 2008 11:48AM
optiplex745 said…
Ask thatmanguy he will write your answer straight from the employee hand book and proceed to put you to sleep. he would even have the sears higher up rolling their eyes with his answers!
whoa wait there's a hand book? 4 years there and i never saw it.

seriously tho lloyd have you tried the manufacturers website for a parts list or replacement manual?
posted on October 27, 2008 at 11:31PM
 
Optiplex745, really?  Wow, what a waste of a topic.  And when you do find the magical Sears employee handbook of lore that answers all Sears questions in a verbose manner, be sure to use it against the evil Sears conglomerate you so despise.

Now for actually being constructive ...

Lloyd you can either try your nearest Sears Parts & Service Center, although for many that may be a longer trip than needed, or try this website.

www.searspartsdirect.com

Enter in the model # of your generator and you should be able to pull up schematics and part numbers/descriptions.

Also, try going to www.managemyhome.com and try their owner's manual search.  Hopefully you will be able to pull up your owner's manual as a pdf so you can print it out.
posted on October 28, 2008 at 08:24AM
 

Thanks thatmanguy for posting a constructive answer!

posted on October 29, 2008 at 01:37PM
 

Sometimes the posts on this site bring me nothing but smiles.....

.... and sometimes, just laughter.

Keep up the good work!

 

posted on October 29, 2008 at 02:04PM
 
It's always great to have actual Sear employees that know the stores, their services and their products really well post their comments and suggestions. Anyone have any other ideas about where to look for extra parts?
posted on November 25, 2008 at 01:02AM
 

If all else fails, contact Briggs & Stratton.  They manufacture all of the Craftsman generators that I know of.

On their website, www.briggsandstratton.com, you can select to email them a question about your generator.  Under brands, you can select a variety, including Craftsman.  Send them your information and you can get info about parts and repair straight from the source!

posted on December 20, 2008 at 01:41PM
 
too busy working over the holidays to worry about posting on here?
posted on December 28, 2008 at 01:12AM
 
In response to thatmanguy's post from November 25 2008 01:02AM

Great Answers. 

 You have put yourself in the shoes on the person needing the help. You have accepted his  problem as your problem. You have provided several options and solutions to the generator probelm. You have just shown the difference in average customer service to outstanding custome service by following back up with additional options on the generator problem. Outstanding  customer service is what a lot of retailers are missing today.

posted on January 12, 2009 at 09:13AM
 

To optiplex and goodole, yes, I have been extremely busy during the holidays and I fell off the map for a while.

To birddog, thank you!  I agree that great customer service is what is missing from most retailers today.  Hopefully due to the tough economic climate more retailers will go back to the basics and make sure their #1 priority is the customer, especially after the sale.

posted on January 12, 2009 at 10:13AM
 
ooooo goody i like watching you and optiplex go back and forth maybe this place will be enteraining again
posted on January 12, 2009 at 10:22AM
 
In response to thatmanguy's post from January 12 2009 09:13AM
thatmanguy said…

To birddog, thank you!  I agree that great customer service is what is missing from most retailers today.  Hopefully due to the tough economic climate more retailers will go back to the basics and make sure their #1 priority is the customer, especially after the sale.


Customer service was the first thing to go from retailers during the 90s.  Thankfully we are seeing some of that come back.  I have been highly impressed with both Kmart and Sears having more staff available -- and more knowledgeable staff -- in the past 6 months.  I hope this trend continues as it makes for a much more pleasant shopping experience.

 

posted on January 12, 2009 at 10:29AM
 
In response to rstinnett's post from January 12 2009 10:22AM
rstinnett said…
thatmanguy said…

To birddog, thank you!  I agree that great customer service is what is missing from most retailers today.  Hopefully due to the tough economic climate more retailers will go back to the basics and make sure their #1 priority is the customer, especially after the sale.


Customer service was the first thing to go from retailers during the 90s.  Thankfully we are seeing some of that come back.  I have been highly impressed with both Kmart and Sears having more staff available -- and more knowledgeable staff -- in the past 6 months.  I hope this trend continues as it makes for a much more pleasant shopping experience.

 

It's actually less customers and not more staff.  May look like there is more people but there ain't.  Sorry to rain on your Sears Holdings Parade and all...
posted on January 12, 2009 at 10:36PM
 

True, but due the the economic climate more of the slack staff has been cut, so staffing is better, just not larger in numbers.

Sadly enough, there has been a saturation of great people in the job market in the past year, allowing retailers to select the cream of the crop and drop the dead weights, allowing smart management to bring their stores to the top.

posted on August 21, 2009 at 04:55AM
 

I don't think there IS a printed manual no more.

It's all "virtual" (in many, MANY pieces) on the company Intranet.

If you want a "feel" of how a virtual document looks and feels, go to the Sears.com Catalog link and view or download (15.5 Mb) a copy of the 40 page Open-Stock Tools, featuring Craftsman catalog.

Good luck!

posted on August 21, 2009 at 09:15AM
 

Unable to spell the word "Question" properly in the title of your posts?  Consult a dictionary.

posted on August 21, 2009 at 09:20AM
 

Would it be possible to add a few more price scanners to your Livonia store? I find items I'd like to scan for the price in other departments & I have some trouble walking all the way to the scanners. Thank you.

posted on September 01, 2009 at 05:00AM
 

Yaa... I worked in one store that didn't have a scanner in the Tool Department.

You had to either go to the Men's Department or the Women's Department.

Clothes are where the BIG bucks are, not the Tool Department.

What?

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