posted on
April 07, 2009 at 03:38PM
This is my first time trying to buy something on Sears.com.
I found a few things that really need changing, I do almost all my shopping online so have a good idea of the best shops and who sells the most. If I wasn't in the market for moissanite I would never have thought Sears would carry it. It is a very high end precious stone and the closest to a diamond that you can get. I don't consider it a diamond substiture but another gemstone that is even more beautiful and brilliant than a diamond. It's still expensive but nowhere like a diamond plus I know what goes on in the countries where diamonds are found so wouldn't buy another one.
Anyway, as far as the website. One thing which I couldn't believe was that each item of this jewelry didn't have an item number. I called customer service in the store and for online service, they also could not believe it and the customer service was terrible. They put me on hold for so long and I think it was because they did not know how to answer this, I eventually hung up.
Another big problem was that they did not show the sale price either. If I hadn't put each item I chose in the cart to purchase I would never have known that the sale price was in my range. The regular prices they offer are so much more than what I have found on any other website.
These two problems are huge so I doubt they will be able to sell any of this jewelry and most probably will discontinue selling it.
I though am going to check back regularly hoping that I can catch the sale again.
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