“The Oil change service was great BUT ....”
I took my car for an oil change at the Sears Auto Center. It was serviced quickly and I was able to gain possession of it sooner than I expeceted. I got the sales receipt and noted that some information was lacking that could lead to more sales for the company. The sales receipt could incorporate recommendation for future service e.g. we noted that your tires are going bald and so we recommend you get a new set of four tires (and oh, by the way, we have a great sale going on now whereby if you buy three tires you can get one free. Meanwhile getting 3 tires will cost you $???, would you like for us to schedule an appointment? I can have such recommendation at the back of my mind and, guess what, when I am ready to get new tires who will i think of first? No, not those other tire companies, I will come to Sears of course!! Some companies do this with great success and so I dont know why Sears shouldn't do it.
Last edited on Jul 09, 2010