Oil Change Service (filter excluded) Reviews


www.sears.com


Rating Summary | 60% of reviewers recommend (48 out of 84)

The Oil change service was great BUT ....

Oil Change Service (filter excluded) — 

I took my car for an oil change at the Sears Auto Center. It was serviced quickly and I was able to gain possession of it sooner than I expeceted. I got the sales receipt and noted that some information was lacking that could lead to more sales for the company. The sales receipt could incorporate recommendation for future service e.g. we noted that your tires are going bald and so we recommend you get a new set of four tires (and oh, by the way, we have a great sale going on now whereby if you buy three tires you can get one free. Meanwhile getting 3 tires will cost you $???, would you like for us to schedule an appointment? I can have such recommendation at the back of my mind and, guess what, when I am ready to get new tires who will i think of first? No, not those other tire companies, I will come to Sears of course!!  Some companies do this with great success and so I dont know why Sears shouldn't do it. 

Last edited on Jul 09, 2010

Oil Change Service (filter excluded)

is recommended by mmusyimi
Posted on Jul 09, 2009
Comments about mmusyimi’s Review

Displaying 1 comment

TomBeers wrote on Jul 9, 2010 at 1:17PM

 

Sears Auto Centers now have the capability to add suggested services to the ticket. Its linked to the customers email to send reminders. The associate should have gone over with you any findings found during the service. The Automotive team is currently working on improvements and new ideas.