Oil Change Service (filter excluded) Reviews


www.sears.com


3.13 of 5
(by 84 reviewers)
Rating Summary | 60% of reviewers recommend (48 out of 84)

Pros
  • good price (44)
  • polite (34)
  • i appreciate special sales and coupon of (24)
  • sears doesn't charge shop fees, disposal (16)
  • glad sears has sunday service at all (14)
  • friendly (13)
Cons
  • not to quick to get you out (15)
  • most employees seem to ignore customers (13)
  • disorganized intake and pickup (11)
  • over charged (10)
  • forgot to top off my other fluids (10)
  • sears auto not what it used to be, (8)
  • left window open and door unlocked (7)
  • service done incorrectly (7)
  • doubt anyone did the requested brake che (5)
  • unprofessional (2)
Most Helpful Favorable Review

I have been getting all my cars serviced at Sears.

A short time ago I had my Jeep did not make it to the automotive shop on its own but did so on a flat bed.

The tech keep me informed as to what was going on and made the Jeep run perfectly purrrring again.

Love the oil change coupons...one can never...

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Posted on Apr 08, 2011
Most Helpful Critical Review

SEARS AUTOMOTIVE OIL CHANGE

IVE BEEN HAVING MY OIL CHANGES DONE AT SEARS AUTOMOTIVE FOR A NUMBER OF YEARS NOW. THE OIL CHANGE HAS BEEN BOTH PROPERLY DONE AS WELL AS DONE IN A TIMELY MANNER. THE ONLY COMPLAINT IVE EVER HAD&HAD ON MORE THEN ONE OCCASION IS THAT THE CUSTOMER SERVICE HAS BEEN SLOW IN ACKNOWLEDGING ME&EVEN SLOWER GETTING...

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Posted on Apr 03, 2011

Oil Change Service (filter excluded) Reviews

Displaying reviews 1 - 13 of 84 in total
Posted on May 02, 2011

Upon arriving at Sears I was greeted by the automotive department's sales person.  He was very pleasant and friendly.  He quickly took care of my needs and got my car ready for the oil to be changed.  He showed me to the waiting area.  He periodically checked on me and let me know the progress on my service.  He also informed me of items that I may want to check into such as replacing my air filter and looking at getting new tires.  Check out was also quick.  I was out of the door and on my way in less than 30 minutes.  I had a great experience.

Posted on Oct 05, 2010

oil change experience

I had a pleasant experience having my oil changed tonight.  It was late and I was going on a trip the following day and my oil change was long overdue.  Sears advertised a special for a $22 oil change so I went right in.  I got exactly what I asked for. Nothing more nothing less.  I was treated very well and I was long gone about 45 minutes later.

Posted on Sep 30, 2010
I recently had my oil changed at the automotive department while I was working. They also topped off my other fluids while the car was there. They make it as easy as possible. They pick up your keys and car, do the work once approved and return the car to its original location. For someone like me this is heaven. They are also honest and did not try to sell me anything I did not need. This is a rarity in the auto repair field today. The auto department has always taken very good care of me and my car.
Posted on Feb 03, 2011

Awesome Experience!

Awesome experience!

Posted on Mar 23, 2011

It looks like the promo for $17 +tax, oil change DOES NOT INCLUDE THE FILTERS! You will be charged additional $4 for these filters, which should be included anyway, but because FALSE ADVERTISEMENT, people like myself and many others are trapped . My advice- go somewhere else. You will do yourself a HUGE FAVOR! PS: My car was opened in the parking lot, after I they felt to call me to let me know it was ready for p/u. SHAME SEARS!

Posted on Jul 03, 2010

Sears has the absolute best price on a complete oil and filter change service that I can find.  I can usually get everything done, including oil disposal, for under $20, including tax!

They usually get it done in about 30 minutes or so. I always do a little shopping anyway in the store, so a fast time isn't that important to me. 

I have used Sears for about a year now for my oil and filter changes, and am glad that I don't have to crawl under the vans any more to do it my self. If I did, i wouldn't be saving any money paying less than $20 for this service. 

 

Posted on Jun 09, 2010

2 HR OIL CHANGE & BATTERY REPLACEMENT

I have a 2005 Acura TL w/ Navigation, the battery was starting to go (5 yrs old), and needed an oil change. We were going to take it to the dealer because they told us the whole computer system needed to be reset after the battery was removed and reinstalled (true), but they wanted to charge an $125 for the battery and like $20 for the labor, and $35 for an oil change. Called Sears, they told us it would be no problem for them to change the battery and reset the navigation, and the price was very good. Told us it was busy that day and service may take an hour. Service took over 2 hrs. Had to complain... read full review »
Posted on Feb 14, 2011

I will never take my car back to Sears to have an oil change done.  First, they didn't put the required amount of oil in my car for my engine.  I ended up in the middle of picking someone up when my engine started making the "I need oil!" noise.  I checked the oil and there wasn't any.  I had just gotten the change done two days before.  Second, they didn't top off ANY of the fluids that they were supposed to.  Thinking they had topped off my windshield wiper fluid I found myself surprised when it was empty!  When my mother called to complain they treated her as though she didn't know what...

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Posted on May 10, 2010
Posted on Nov 14, 2010

I'm surfing on line last night and find this great deal for a Sears auto center  oil change.  I pay for two oil changes and set the appointment on line.  I'm thinking this is a great deal and I really need the oil changed in both cars.

I arrived this morning, pulled in to service and show my prepaid receipt to the service manager.  He then informs me that I have only paid for a oil change and not the filter.   I tell the manager, "I'm sorry, when I purchased this last night that was not disclosed."  He then shows me the pricing schedule for an oil change posted on the wall and it clearly...

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Posted on Jul 04, 2010
Posted on Oct 30, 2010

Conventional Oil used.

The service was exceptional, friendly clerks, and eager to please.

Posted on Oct 16, 2010

Reviews of Oil Change Service (filter excluded)