On Rebate Reviews

EVEN THOUGH i HAVE HEARD THAT SEARS CAN'T BE TRUSTED I TOOK A CHANCE AND BOUGHT A WASHER AND DRYER SET IN NOV. HAD IT DELIVERED IN DEC. AND STILL HAVE NOT RECIEVE MY CREDIT AFTER 6 CALLS AND 3 PROMISES STILL NO CREDIT .

    SINCERELY STILL WAITING

In 30 years of RUNNING rebates I have never seen such a bad system.  As a customer I am outraged.  As a member of the marketing profession I'm embarrassed.  These guy should and will be investigated by the FTC.  

I submitted a rebate online in January, but never got anything back. Called in October, and was told that there was no rebate offer available at the time of purchase. I gave them the rebate offer number as shown in the rebate form, they claimed that was not a valid number. I offered to email them the rebate form from Sears.com, they refused. I called Sears Customer Solutions; the representative there told me that rebates are oursourced to an external company, and Sears has no control over how rebates are handled. I have to say that Sears made a very bad choice in choosing its rebate service provider:...

I purchased a lawn mower from Sears.  A day later I saw a rebate for a protection agreement. I called Sears and was assured that YES I qualified so I sent the paperwork in. Later, I noticed that they needed more information, so I called.  I had a hard time understanding them.  They said they needed a receipt for the agreement.  (I'd sent in a copy of the actual agreement which has price, date and payment method). I called Sears back, they told me to send a copy of the protection agreement. Oops! That's exactly what the rebate center said they would NOT take, so they sent me a receipt by snail...