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LockedSide-by-side light stays on.

posted on February 01, 2010 at 11:54AM Inappropriate?

Has anyone else had this problem, and if so how was it resolved.

Went for a "midnight snack" and when I closed the door I noticed that the light was still on, could see it aroung the gaskets. Waited several minutes and it did not go out,  opened the doors and was hit with a blast of HOT air,  these lights get REALLY hot.  Removed both light bulbs, Refrigerator seems to still function ok.

(might help on a diet, can't see what's in there)

Kenmore  Side by side Bottom freezer Mod: 795.77302601

replies: 11 latest post: June 30, 2010 at 11:42PM by EMy1C
Displaying all 11 posts
posted on February 02, 2010 at 06:19AM
 

What is the serial number?  There is a fix. 

posted on February 02, 2010 at 10:58AM
 
In response to SHC-StephenC's post from February 02 2010 06:19AM

Thanks for the quick reply,  SHC-...

Ser #:  803MRHR02481

 

posted on February 03, 2010 at 05:47AM
 

There is a light relay on the main board that is sticking and keeping the light on.

 The repair includes changing the Light Harness Assembly and the Main PCB (Control Board).

You should call for service 1-800-4-MY-HOME to have this done. Your model and serial number are included on the latest revision of the list for a free repair.

Private message me if you need more details.

posted on February 09, 2010 at 08:09PM
 
In response to SHC-StephenC's post from February 03 2010 05:47AM

Repair here told me my Ser # (I checked,and yes it was the same one I gave you.) was not on the list for repair.  Oh Wow!  It's just like the "Ping-Pong" thing on the phone... How fun is that!? Sorry, sarcasim is just too much fun.  I just changed out 3 capacitors for my 32" Insigina LCD TV (from will not turn on to working again, for $5.06), I suppose I can fix a refigerator and if not, well it was broke to begin with.  Sorry... too much fun. 

Tried to smow here today, I guess I was having too much fun, it went somewhere else.

RRR

posted on May 14, 2010 at 12:50PM
 
In response to SHC-StephenC's post from February 03 2010 05:47AM

I have this same problem.  My husband called the 1-800-4-my-home number today and did not get anywhere with them.  He explained about the discussion board and free repair for certain serial numbered units and she told him they do not give free repairs.   My Serial # is 701MRNE22247, can you help ?

posted on May 15, 2010 at 04:50AM
 
In response to EMy1C's post from February 02 2010 10:58AM
EMy1C said…

Thanks for the quick reply,  SHC-...

Ser #:  803MRHR02481

 

I double checked the above serial number. It is not on the list... yet.

posted on June 29, 2010 at 01:16PM
 

Hi.  I have the same problem and Sears is saying that there is no problem and that I have to have service come out (on my dime) and then the tech can tell me if there is a "service flash".  I'm angry that this is on a Sears website and no one is trying to do anything about it.  I have model 795.77543600 and S/N 611KR00161.  What options do I have (other than paying for a manufacturers defect)?  Any help would be greatly appreciated.

posted on June 29, 2010 at 05:44PM
 

Hi---I commented on another discussion and I have the exact same problem--and was told the exact same thing. Any help with repair (or legal options--I hear there may be a class action lawsuit brewing from a firm in Nashville) would be appreciated.

posted on June 30, 2010 at 04:59AM
 
In response to northtilley's post from June 29 2010 01:16PM
northtilley said…

I have model 795.77543600 and S/N 611KR00161. 

Serial numbers up to 704KR***** for your model (795.77543600) are included on the list of models that require a new light socket harness assembly and PCB (board).

posted on June 30, 2010 at 02:57PM
 

I have the same problem.  Sears refuses to help.  My model # is 79577312601.  Some of the worst costomer service I have ever dealt with.  I have always bought my appliances and tools from Sears, but no more.  I am done with Sears and everthing associated with them.

posted on June 30, 2010 at 11:36PM
 
In response to northtilley's post from June 29 2010 01:16PM

I keep a Flashlight on top of my frig... but there's nothing wrong with it. Defects NEVER occur in manufactured products so "there is nothing wrong with it". Good luck, let me know how it goes for you!

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