Rating Summary
“Sears dosn't follow through with correspondence to RSRT departme”
- Cons
- STILL NEVER HEARD From Anyone. !!!!
Repair Service —
Comments: We are full time Rv'ers. Bought a hydro jack in Panama> City,>>> Fl. we are now in Lansing, MI. and the Sears store will not fix a>> broken>>> ceil on. " Stating they do not repair any of Sears produces of this>>> nature". We were going to by a washer and dryer for our RV. But not>> it>>> you do not stand behind your produces.. And if so We will have our>> Sears>>> Credit Card cancelled. Won't have any use for it, if we have to go a>>> different route to meet our needs.. who do we call to cancel the> card?
answere
Dear Ivan Beal:April 21, 2009 3:22 PM>> Subject: Re: Service Questions - (KMM3814789I15977L0KM)>>>>>> Thank you for contacting Sears Holdings. We appreciate hearing from>> you.>>>>>> For repairs on lawn mowers, small appliances, electronics, or hand>> tools>>> with functional parts, you can bring those items into our Sears>>> service/repair centers. If the location of the closest service/repair>>> center is not convenient for you, you may also drop off the unit at>> your>>> local retail Sears store for repairs. The Service Center closest to>> your>>> address can be located by following the link below.>>>
respond from us
I did that but they said they will not and do not repair it...>> Get up with what I was saying! its not lawn mower, small appliance,>> electronics, or hand toll with functional parts. It is a hydraulic>> 60tons>> jack..... purchased Dec 2008. only 4months old.. and a seal is>> broken!!!!>> Now what.
answere
>> Dear Ivan Beal,April 22, 2009 10:56 AM> Subject: Re: Service Questions - (KMM3822990I15977L0KM)>>>> Thank you for your recent correspondence. We are always interested in>> hearing from our customers, but we regret it was this type of> situation>> that prompted you to contact us. We apologize for the inconvenience> you>> have experienced and understand your frustration with your jack.>>>> We have forwarded your e-mail to our Retail Sales Recovery Team>> specialist who will assist you further. They will contact you within 2>> business days.>>>> Once again, we apologize for the inconvenience you have experienced> with>> your jack. We appreciate your business and value you as a Sears>> Holdings customer. We certainly hope you will continue to make Sears>> Holdings your choice for quality and value.>>>> Sincerely,>>>> Joanne J.>> National Customer Relations>> Sears Holdings Corporation>>
respond from us
> Never heard form anyone!!!! So I guess you don't need our business> anymore!!!?????>
answere
> Dear Ivan & Patricia Beal ,Friday, May 01, 2009 5:53 PM (KMM3930195I15977L0KM)>>> Thank you for your recent correspondence. We are always interested in> hearing from our customers, and regret it was this type of situation> that prompted you to contact us. We apologize for the inconvenience you> have experienced with your product, and understand your frustration.>> By sharing your concerns, you have enabled us to address the issues and> provide feedback to the appropriate person. Truly, your remarks provide> forthright feedback that will enable Sears to achieve excellence in> everything we do.>> Once again, we apologize for your experience with RSRT department not> responding. We appreciate your business, and value you as a customer.> We certainly hope you will continue to make Sears Holdings Corporation> your choice for quality and value.>> Sincerely,>> Rosa Lee> National Customer Relations> Sears Holdings Corporation>
respond from us- 5/11/2009
STILL NEVER HEARD From Anyone. !!!! So I guess you don't need our businessanymore!!!????? Sears as no respect for there customers......
never heard any more from SEARS
