Repair Service

Repair Service Reviews



Overall 2 star rating2.00 of 5 (by 10 users)



20% of people rated Repair Service as 5 stars
20% of people rated Repair Service as 5 stars%
20%
No one rated Repair Service as 4 stars
No one rated Repair Service as 4 stars%
0%
10% of people rated Repair Service as 3 stars
10% of people rated Repair Service as 3 stars%
10%
No one rated Repair Service as 2 stars
No one rated Repair Service as 2 stars%
0%
70% of people rated Repair Service as 1 star
70% of people rated Repair Service as 1 star%
70%
30% 30% of people recommend Repair Service 70% of people don't recommend Repair Service 70%
 

Repair Service Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 10 of 10 sort by: most helpful | date | rating


3
helpful
votes

JUN
17
2009

I love having the maintenance protection agreement on all my appliances.   I call the 1-800 #, schedule an appointment and usually they arrive the next day and my appliance is up and working that day.  I always recommend Sears appliances and service to all my friends.


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5 star rating
reviewer
rjdaniels3
Dixon, CA



2
helpful
votes

MAY
17
2009

Sears came through for me in a dryer repair, but not without a lot of work and frustration on my part - and not until corporate management was involved. I was very satisfied with the final outcome, and know that Sears welcomed this feedback so that they can provide optimum service to their customers.

I own a Maytag dryer that is six years old and it stopped heating. SInce Sears is known as the gold standard of all brand service, I called them and the repairman came in a few days. The dryer could not be immediately fixed, he thought, and he had to order a part, which would take three to five business...

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3 star rating
reviewer
specialneedsmom
Loveland, OH



1
helpful
vote

MAY
26
2009

Comments: We are full time Rv'ers. Bought a hydro jack in Panama
> City,
>>> Fl. we are now in Lansing, MI. and the Sears store will not fix a
>> broken
>>> ceil on. " Stating they do not repair any of Sears produces of this
>>> nature".  We were going to by a washer and dryer for our RV. But not
>> it
>>> you do not stand behind your produces.. And if so We will have our
>> Sears
>>> Credit Card cancelled. Won't have any use for it, if we have to go a
>>> different route to meet our needs.. who do we call to cancel the
> card?

answere

Dear Ivan Beal:April 21, 2009 3:22 PM
>> Subject: Re: Service Questions...

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1 star rating
reviewer
Beal
Sioux Falls, SD



1
helpful
vote

JUL
30
2009
Another company who has delegated their customer service overseas. Rep actually laughed when he determined it was going to take two weeks for a part to be installed. When my washer broke Sears was fairly quick to get a repair man here - just a day or two. Bu then I waited "8AM to 5PM" for repairman to show - took time off to sit at home. Repairman did NOT show until AFTER 5. When I quieried him about the time he told me "he knew I'd be the last call since it was only a few miles from his home!" I wasted an entire day waiting on someone who KNEW he wouldn't be there and did not have the... review »
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1 star rating
reviewer
hatessears
King And Queen Court House, VA



1
helpful
vote

MAY
29
2009
I have been waiting for nearly 3 weeks for parts for my TV to come in after the repairman had been out to determine that my 2.5 month old 50" HDTV had to have a panel replacement. Well, the panel came in and the technician called to set up an appointment. He said he would schedule it for Friday afternoon and would make my appointment the last one of the day so that I would be able to help him with gettin the TV back on the wall after the repair. I got a call left on my answering machine this morning (Friday) while I was in a meeting at work saying they were ready to come work on my TV. I tried... review »
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1 star rating
reviewer
stayjack
Johnson City, TN



1
helpful
vote

JUN
2
2009

Sears service sucks.  I had an appointment for 5 days for today between 8 @ 12. At 2.07pm, still no service man.  Called Sears and they said he was overbooked. (My Problem?).  Hung up on twice.


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1 star rating
reviewer
RSE
Clearwater, FL



D
Homeowner

OCT
17
2009

I tried calling 1-800-4-MYHOME to schedule repair service on a Kenmore washing machine.  My local yellow pages has a large ad for Sears appliance repair which says they offer Saturday and evening appointments as well as weekdays in 4-hour windows.  I spoke with two different operators over the phone and was told each time that in my area they only offer Monday, Wednesday, and Friday appointments from 9-5 in 8-hour windows.  I can arrange to be at home to meet a repairman on most Tuesdays and Thursdays, but given my work schedule it's not at all possible on Mondays, Wednesdays and Fridays, and...

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1 star rating
reviewer
daglady
Saint Albans, VT



D
Homeowner

NOV
20
2009

These guys really did the job.  Was on time, efficient and did everything as promised.  Great manners and very forthright about charges.  Very helpful.


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5 star rating
2009 Friends Circle
Mcbsmith
Westminster, CO



D

AUG
14
2009

My 5 year old Whirpool refrigerator stopped working. I had to wait 4 days for them to come out and repair it. The repair man came yesterday he was very nice and appeared to solve the problem. I bought groceries to stock my refrigerator and this morning again my refrigerator is out. All Sears had to offer was, "We can come out in 5 days", when I told them this was unacceptable since they should have fixed my refrigerator yesterday the supervisor said "have a nice day" and hung up.

I have bought all my appliances at Sears and was planning to buy my dishwasher there as well, but now that I know that...

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1 star rating
reviewer
Kroberts
Houston, TX



D

MAY
13
2009

I have purchased all major appliances from Sears for years and along with the purchase I have always covered the appliances for maintenance and repair.  Although a little expensive I always believed that you get what you pay for.  WRONG!  After several years of adding appliances to he repair service protection plan I finally had to use them.  What a horrorible experiience that has been.  The washing machine died on May 1st and their first available appointment was May 13th.  They apologized, and I spent two Saturdays in the laundromat.  At first the appointment stated 9am-1pm on their automated...

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1 star rating
reviewer
ggnum1
Bronx, NY



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