Repair Service Reviews

I love having the maintenance protection agreement on all my appliances.   I call the 1-800 #, schedule an appointment and usually they arrive the next day and my appliance is up and working that day.  I always recommend Sears appliances and service to all my friends.

Sears came through for me in a dryer repair, but not without a lot of work and frustration on my part - and not until corporate management was involved. I was very satisfied with the final outcome, and know that Sears welcomed this feedback so that they can provide optimum service to their customers.

I own a Maytag dryer that is six years old and it stopped heating. SInce Sears is known as the gold standard of all brand service, I called them and the repairman came in a few days. The dryer could not be immediately fixed, he thought, and he had to order a part, which would take three to five business...

Comments: We are full time Rv'ers. Bought a hydro jack in Panama
> City,
>>> Fl. we are now in Lansing, MI. and the Sears store will not fix a
>> broken
>>> ceil on. " Stating they do not repair any of Sears produces of this
>>> nature".  We were going to by a washer and dryer for our RV. But not
>> it
>>> you do not stand behind your produces.. And if so We will have our
>> Sears
>>> Credit Card cancelled. Won't have any use for it, if we have to go a
>>> different route to meet our needs.. who do we call to cancel the
> card?

answere

Dear Ivan Beal:April 21, 2009 3:22 PM
>> Subject: Re: Service Questions...

Sears service sucks.  I had an appointment for 5 days for today between 8 @ 12. At 2.07pm, still no service man.  Called Sears and they said he was overbooked. (My Problem?).  Hung up on twice.

I tried calling 1-800-4-MYHOME to schedule repair service on a Kenmore washing machine.  My local yellow pages has a large ad for Sears appliance repair which says they offer Saturday and evening appointments as well as weekdays in 4-hour windows.  I spoke with two different operators over the phone and was told each time that in my area they only offer Monday, Wednesday, and Friday appointments from 9-5 in 8-hour windows.  I can arrange to be at home to meet a repairman on most Tuesdays and Thursdays, but given my work schedule it's not at all possible on Mondays, Wednesdays and Fridays, and...

These guys really did the job.  Was on time, efficient and did everything as promised.  Great manners and very forthright about charges.  Very helpful.

My 5 year old Whirpool refrigerator stopped working. I had to wait 4 days for them to come out and repair it. The repair man came yesterday he was very nice and appeared to solve the problem. I bought groceries to stock my refrigerator and this morning again my refrigerator is out. All Sears had to offer was, "We can come out in 5 days", when I told them this was unacceptable since they should have fixed my refrigerator yesterday the supervisor said "have a nice day" and hung up.

I have bought all my appliances at Sears and was planning to buy my dishwasher there as well, but now that I know that...

I have purchased all major appliances from Sears for years and along with the purchase I have always covered the appliances for maintenance and repair.  Although a little expensive I always believed that you get what you pay for.  WRONG!  After several years of adding appliances to he repair service protection plan I finally had to use them.  What a horrorible experiience that has been.  The washing machine died on May 1st and their first available appointment was May 13th.  They apologized, and I spent two Saturdays in the laundromat.  At first the appointment stated 9am-1pm on their automated...