Rating Summary
“Salepeople in Electronics are absent or ignore customers”
- a bargain hunter, a lover of great deals, value conscious, not rich, budget-conscious
Sears - Enid, OK —
Marilyn in Housewares,& women's wear, is great...knowledgeable, friendly and competitent, but the guys in Appliances and electronics ignore the customers.
My husband & I wanted to buy a couple of Wii programs and the pistol grip for the Wii, which was locked on the display. Even on his knees, my husband was unable to see the back of the package to be able to decide if that was what he wanted. We ended up buying the crossbow grip because it was out where we could pick it up. We waited for 15 minutes wanting to pay for our purchases and were totally ignored by the TWO salesmen that were working. We finally gave up and went to Women's wear to pay for our purchases.
My husband is quite anti Sears at this point after purchasing a tiller that only worked once, was returned, and the second tiller also only worked one time. We ended up returning the Craftsman tiller, getting our money back and buying one at Lowe's that works.
I am not that happy with Sears since when I called to get an estimate for replacing our heat pump, I was told it would be 3 weeks before anyone could come by. Since I have the cash to pay for this, I want to have one INSTALLed in 3 weeks, not wait for someone to come by in 3 weeks...that is very POOR service, and if that is indicative of your service, I would hate to depend on Sears for service after the sale.
Last edited on Dec 24, 2008
Posted on Oct 02, 2008
